# Ctrl+DJI error Phantom 3 STD

**URL:** <https://community.pix4d.com/t/ctrl-dji-error-phantom-3-std/7368>\
**Category:** Pix4D en Español\
**Created:** [October 13, 2018, 2:09pm UTC](https://community.pix4d.com/t/ctrl-dji-error-phantom-3-std/7368 "2018-10-13T14:09:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Julian\_Patterer](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@Julian\_Patterer](https://community.pix4d.com/u/Julian_Patterer)\
**Post date:** [October 13, 2018, 2:09pm UTC](https://community.pix4d.com/t/ctrl-dji-error-phantom-3-std/7368/1 "2018-10-13T14:09:32Z")

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Al conectar con Phantom 3 STD la aplicación se cierra y da error, en versiones anteriores funcionan correctamente.

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**Author:** ![Gael](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/gael/32/187_2.png) [@Gael](https://community.pix4d.com/u/Gael)\
**Post date:** [October 15, 2018, 8:40am UTC](https://community.pix4d.com/t/ctrl-dji-error-phantom-3-std/7368/2 "2018-10-15T08:40:03Z")

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Hola Julián,

¿Has probado las sugerencias que le hice a Zoltan ya que él tuvo los mismos problemas que tú?

Mis preguntas serían las siguientes:

- ¿Qué dispositivo móvil usas y qué versión de Android estás usando?
- ¿Está actualizado con la última versión de Pix4Dcapture y Ctrl + DJI y tiene instalado el último firmware del drone?
- ¿Está todo funcionando bien usando la aplicación del fabricante del drone?
- ¿En qué versión de Pix4Dcapture ocurrió por primera vez el problema que está describiendo?

En tu caso, te sugiero:

- Usar nuestro “Troubleshooter” y, especialmente, realizar / verificar el paso 3 y el paso 4. Borrar la memoria caché y los datos. La reinstalación de Pix4Dcapture y Ctrl + DJI desde cero puede igualmente ayudar aquí.
- Si es posible, pruebe con otro dispositivo móvil, ya que puede estar relacionado con el hardware.

Saludos

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**Author:** ![mike11](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@mike11](https://community.pix4d.com/u/mike11)\
**Post date:** [November 1, 2022, 1:18am UTC](https://community.pix4d.com/t/ctrl-dji-error-phantom-3-std/7368/3 "2022-11-01T01:18:22Z")

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Hello,  
I have also been having problems with CTRL+DJI. The app keeps crashing and re-starting, over and over.  
I am running Android Version 12, with update N97OUSQU7HVH9 on a Galaxy Note 10. The CTRL app is 1.9.10.apk downloaded from your website, not from the Play Store. I am using Pix4dCapture from the Play Store. I have also tried Pix4dScan with the same results.  
I have also followed your instructions to clear the cache and data. I have also reinstalled both Pix4dCapture and CTRl, following your instructions. Still no luck,

Any help would be appreciated.  
Mike R

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**Author:** ![Rosana\_Lin](https://avatars.discourse-cdn.com/v4/letter/r/71e660/32.png) [@Rosana\_Lin](https://community.pix4d.com/u/Rosana_Lin)\
**Post date:** [November 2, 2022, 6:03am UTC](https://community.pix4d.com/t/ctrl-dji-error-phantom-3-std/7368/4 "2022-11-02T06:03:45Z")

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Hi Mike!

I responded to your post here.

> [@CTRL+DJI app crashes with Phantom3 Standard Android](https://community.pix4d.com/t/ctrl-dji-app-crashes-with-phantom3-standard-android/24423):
>
> Hello, Every time I open CTRL + DJI app it crashes and keeps trying to restart. I have the latest version, not from the PlayStore. I have also uninstalled Pix4dCapture and tried Pix4D Scan with the same results. Pix4d Capture v4.11.0 Ctrl+DJI v1.9.10 Samsung Galaxy Note 10 Android V12 with update N97OUSQU7HVH9 DJI Phantom 3 Standard DJI Go v3.1.72 I have followed the troubleshooting instructions to uninstall and reinstall. Also clear the cache and data with no luck. Any help would be a…

Best regards,  
Rosana (she/her)