# cloud processing

**URL:** <https://community.pix4d.com/t/cloud-processing/6877>\
**Category:** PIX4Dcloud Questions/Troubleshooting\
**Created:** [July 13, 2018, 7:44am UTC](https://community.pix4d.com/t/cloud-processing/6877 "2018-07-13T07:44:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![selvakumar\_ganesan](https://avatars.discourse-cdn.com/v4/letter/s/9fc29f/32.png) [@selvakumar\_ganesan](https://community.pix4d.com/u/selvakumar_ganesan)\
**Post date:** [July 13, 2018, 7:44am UTC](https://community.pix4d.com/t/cloud-processing/6877/1 "2018-07-13T07:44:12Z")

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I have Uploaded a project of 1500 images in cloud. The Process have completed but point cloud does not generated. What is the&nbsp; problem? How to rectify it?

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**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\
**Post date:** [July 17, 2018, 3:01pm UTC](https://community.pix4d.com/t/cloud-processing/6877/2 "2018-07-17T15:01:56Z")

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Hi,

Could you let us know how you uploaded the images to Pix4D Cloud? I am assuming you created a project directly on the cloud.  
In that case, a default processing template is applied (more information [here](https://support.pix4d.com/hc/en-us/articles/115004575526)). In these default processing templates applied on the cloud,&nbsp;the option&nbsp;[_Merge Tiles into One File_](https://support.pix4d.com/hc/en-us/articles/202557799#label4)&nbsp;which is required to export a file of the merged point cloud is not enabled. And when this options is not enabled, the point cloud is exported only in tiles and cannot be downloaded from the cloud as a single file.  
As a consequence, the point cloud is displayed in your cloud project, but not available for individual download.

You have two options:

- Download the whole results folder of your cloud project. For this, click the button&nbsp; **Export to Pix4D Desktop**.  
You will find the tiles of the point cloud in _project\_name\_full\project\_name\2\_densification\point\_cloud\tiles_.
- Open the project on the desktop (by either creating it from scratch or downloading if from the cloud), change the processing options and upload it again to the cloud for processing (learn how [here](https://support.pix4d.com/hc/en-us/articles/202558589)).&nbsp;

Let me know if your issue is different.

Enjoy Pix4D 🙂

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**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\
**Post date:** [July 20, 2018, 12:34pm UTC](https://community.pix4d.com/t/cloud-processing/6877/3 "2018-07-20T12:34:24Z")

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Hi Selvakumar,

Check out my answer above - I updated it!

Let me know if you have any questions.

Cheers