# Cloud processing stuck **URL:** \ **Category:** PIX4Dmapper Questions/Troubleshooting\ **Created:** [January 30, 2020, 4:02pm UTC](https://community.pix4d.com/t/cloud-processing-stuck/11302 "2020-01-30T16:02:36Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Levi\_Kooman](https://avatars.discourse-cdn.com/v4/letter/l/ee7513/32.png) [@Levi\_Kooman](https://community.pix4d.com/u/Levi_Kooman)\ **Post date:** [January 30, 2020, 4:02pm UTC](https://community.pix4d.com/t/cloud-processing-stuck/11302/1 "2020-01-30T16:02:36Z")
Hello, A relative smal map is stuck in processing online i can’t see a problem of any type. the processing time was estimated on 1 hour it is now procssing for 5 hours? please help me out. or just have patients and faith in the software. Greetz Levi ---
**Author:** ![Kapil\_Khanal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/kapil_khanal/32/304_2.png) [@Kapil\_Khanal](https://community.pix4d.com/u/Kapil_Khanal)\ **Post date:** [January 30, 2020, 8:30pm UTC](https://community.pix4d.com/t/cloud-processing-stuck/11302/2 "2020-01-30T20:30:00Z")
Hi Greetz, Sorry to hear about it. I have reprocessed the project and the processing is completed. You can now access your results. Regards, ---
**Author:** ![jameso](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jameso](https://community.pix4d.com/u/jameso)\ **Post date:** [September 3, 2022, 3:50am UTC](https://community.pix4d.com/t/cloud-processing-stuck/11302/3 "2022-09-03T03:50:20Z")
@Kapil_Khanal I also have a project that is stuck processing. Estimate was 1 hour, it has now been several days. I am frightened to delete it because i don’t know if i will be able to re-upload it after that, could you please let me know if deleting would help? Thank you! ---
**Author:** ![Kapil\_Khanal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/kapil_khanal/32/304_2.png) [@Kapil\_Khanal](https://community.pix4d.com/u/Kapil_Khanal)\ **Post date:** [September 6, 2022, 2:32pm UTC](https://community.pix4d.com/t/cloud-processing-stuck/11302/4 "2022-09-06T14:32:56Z")
Hello @jameso, I don’t see any projects on your account that are pending. I believe it might have already finished processing. ---
**Author:** ![jameso](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jameso](https://community.pix4d.com/u/jameso)\ **Post date:** [September 6, 2022, 9:01pm UTC](https://community.pix4d.com/t/cloud-processing-stuck/11302/5 "2022-09-06T21:01:39Z")
Hi @Kapil_Khanal , no it is still pending. Here is the link: > **[PIX4Dcloud](https://cloud.pix4d.com/dataset/1265905/processing)** > > Advanced photogrammetry software that uses images to create professional orthomosaics, point clouds, models and more. it is in the project folder numbered 13018 ---
**Author:** ![jameso](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jameso](https://community.pix4d.com/u/jameso)\ **Post date:** [September 7, 2022, 8:52am UTC](https://community.pix4d.com/t/cloud-processing-stuck/11302/6 "2022-09-07T08:52:42Z")
Hi Kapil, i got the notification that it has been re-started server side by staff. Thank you so much! ---
**Author:** ![Jonathan\_Dennis](https://avatars.discourse-cdn.com/v4/letter/j/a88e4f/32.png) [@Jonathan\_Dennis](https://community.pix4d.com/u/Jonathan_Dennis)\ **Post date:** [September 7, 2022, 9:04am UTC](https://community.pix4d.com/t/cloud-processing-stuck/11302/7 "2022-09-07T09:04:53Z")
Hi James, Glad we were able to help. Thank you for your patience, and pardon the inconvenience. Regards, Jon ---
**Author:** ![jameso](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jameso](https://community.pix4d.com/u/jameso)\ **Post date:** [September 23, 2022, 10:15am UTC](https://community.pix4d.com/t/cloud-processing-stuck/11302/8 "2022-09-23T10:15:49Z")
@Jonathan_Dennis thank you! this has happened again, albeit slightly differently. I now have a project that is returning just “error”, unspecified. No outputs available. There were 339 input images. I checked the FAQ on what to do, but nothing seemed relevant. Log text is as follows: “[2022-09-23 08:44:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Started skyseg with parameters profile PIX4Dcatch. [2022-09-23 08:44:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Process memory usage before sky-segmentation is 127 MBs. [2022-09-23 08:44:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] image\_parallelism: 18 [2022-09-23 08:44:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] nn\_inference.n\_processes: 9 [2022-09-23 08:44:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] nn\_inference.n\_threads: 4 [2022-09-23 08:44:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] image\_parallelism: 18 [2022-09-23 08:44:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] nn\_inference.n\_processes: 9 [2022-09-23 08:44:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] nn\_inference.n\_threads: 4 [2022-09-23 08:44:14 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Launched 9 CPU inference processes, each with n\_threads=4 [2022-09-23 08:44:14 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] About to run surface coverage estimation on 339 images with portrait orientation. [2022-09-23 08:44:14 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] nn\_inference\_size: [224, 338] [2022-09-23 08:44:17 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (3.1239376068115234 s) [2022-09-23 08:44:21 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.6986773014068604 s) [2022-09-23 08:44:24 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.6819748878479004 s) [2022-09-23 08:44:27 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.6890718936920166 s) [2022-09-23 08:44:30 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.613006830215454 s) [2022-09-23 08:44:33 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.6132028102874756 s) [2022-09-23 08:44:36 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.652808427810669 s) [2022-09-23 08:44:39 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.720184564590454 s) [2022-09-23 08:44:42 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.645749568939209 s) [2022-09-23 08:44:45 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.6483447551727295 s) [2022-09-23 08:44:48 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.699521780014038 s) [2022-09-23 08:44:52 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.7288191318511963 s) [2022-09-23 08:44:55 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.6905951499938965 s) [2022-09-23 08:44:58 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.6908118724823 s) [2022-09-23 08:45:01 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.723235845565796 s) [2022-09-23 08:45:04 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.6637091636657715 s) [2022-09-23 08:45:07 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.690924882888794 s) [2022-09-23 08:45:10 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (2.799542188644409 s) [2022-09-23 08:45:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 15 images with batch\_size=1 on CPU (2.459815263748169 s) [2022-09-23 08:45:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Moving on to fine-grained [‘sky’] segmentation for 45 images out of 339. [2022-09-23 08:45:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] image\_parallelism: 18 [2022-09-23 08:45:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] nn\_inference.n\_processes: 9 [2022-09-23 08:45:13 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] nn\_inference.n\_threads: 4 [2022-09-23 08:45:14 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Launched 9 CPU inference processes, each with n\_threads=4 [2022-09-23 08:45:14 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] About to run segmentation on 45 images with portrait orientation. [2022-09-23 08:45:14 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] image\_loading\_size: [681, 1025] [2022-09-23 08:45:14 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] nn\_inference\_size: [681, 1025] [2022-09-23 08:45:14 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] crf\_inference\_size: [681, 1025] [2022-09-23 08:45:43 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (28.372987031936646 s) [2022-09-23 08:46:16 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 18 images with batch\_size=1 on CPU (28.56951141357422 s) [2022-09-23 08:46:34 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Ran inference for 9 images with batch\_size=1 on CPU (14.478548049926758 s) [2022-09-23 08:46:38 +0000][pix4dvortex.log:29][INFO] [Sky-segmentation] Process memory usage after sky-segmentation is 237 MBs.” Please help! the link to the dataset is here: [PIX4Dcloud](https://cloud.pix4d.com/dataset/1290974/files/metadata) ---
**Author:** ![Jonathan\_Dennis](https://avatars.discourse-cdn.com/v4/letter/j/a88e4f/32.png) [@Jonathan\_Dennis](https://community.pix4d.com/u/Jonathan_Dennis)\ **Post date:** [September 23, 2022, 12:37pm UTC](https://community.pix4d.com/t/cloud-processing-stuck/11302/9 "2022-09-23T12:37:52Z")
Hi jameso, Thank you for reporting this. We are aware of this behavior and are working on a permanent fix. Currently, this issue seems to appear randomly. We have rerun the processing for this project, and I can see that it has been successful. As we work on solving this issue, please continue to report when you receive such errors, and we can reprocess from our end. We understand this is not ideal, but we appreciate your patience and pardon the inconvenience. Regards, Jon ---
**Author:** ![ayman.baba](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@ayman.baba](https://community.pix4d.com/u/ayman.baba)\ **Post date:** [May 10, 2025, 9:25pm UTC](https://community.pix4d.com/t/cloud-processing-stuck/11302/10 "2025-05-10T21:25:53Z")
I just signed up for trial, and i have 110 credits, it says processing and it is stuck…i accidentlally uploaded 4 images at the end when the drone was returning home, does it screw up the processing?