# Cloud Processing always error !!!

**URL:** <https://community.pix4d.com/t/cloud-processing-always-error/11266>\
**Category:** PIX4Dcloud Questions/Troubleshooting\
**Created:** [January 28, 2020, 3:45pm UTC](https://community.pix4d.com/t/cloud-processing-always-error/11266 "2020-01-28T15:45:50Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![infraplus.sit](https://avatars.discourse-cdn.com/v4/letter/i/35a633/32.png) [@infraplus.sit](https://community.pix4d.com/u/infraplus.sit)\
**Post date:** [January 28, 2020, 3:45pm UTC](https://community.pix4d.com/t/cloud-processing-always-error/11266/1 "2020-01-28T15:45:50Z")

</div>

![Capture](https://global.discourse-cdn.com/pix4d/original/2X/4/4ec457a60f72992ea1ef63ef43d077a128d6dbdc.jpeg)  
Hi I upload project in cloud to process but the project cannot process, I donot know why ?  
and I lose images and projects processed for free !!!  
Please help me find out way to fix it  
Thank you

---

<div class="post-metadata">

**Author:** ![teodora.enache](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/teodora.enache/32/5811_2.png) [@teodora.enache](https://community.pix4d.com/u/teodora.enache)\
**Post date:** [January 28, 2020, 4:11pm UTC](https://community.pix4d.com/t/cloud-processing-always-error/11266/2 "2020-01-28T16:11:24Z")

</div>

Hi Phisan,

Out of privacy reasons, we would kindly ask you to send us a personal technical request here and we will assist you at once: [https://support.pix4d.com/hc/en-us/](https://support.pix4d.com/hc/en-us/)

Best regards,  
Teodora