# Catch won't upload images, instead it logs me out

**URL:** <https://community.pix4d.com/t/catch-wont-upload-images-instead-it-logs-me-out/19844>\
**Category:** PIX4Dcatch Questions/Troubleshooting\
**Created:** [September 28, 2021, 7:55pm UTC](https://community.pix4d.com/t/catch-wont-upload-images-instead-it-logs-me-out/19844 "2021-09-28T19:55:43Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![maximilian.enders](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@maximilian.enders](https://community.pix4d.com/u/maximilian.enders)\
**Post date:** [September 28, 2021, 7:55pm UTC](https://community.pix4d.com/t/catch-wont-upload-images-instead-it-logs-me-out/19844/1 "2021-09-28T19:55:43Z")

</div>

Hello there. For testing catch and capture I was able to compose a 3D model and Pont.cloud this morning. However, tonight, when I tried to upload two houses I scanned this afternoon, the app logged me out, then said I need to be logged in. I clicked on.log in, it said login successful but when I clicked upload, I was apparently logged out again. This started an never-ending loop and neither restarting my phone nor deactivating my VPN wouldn’t resolve the issue.

 ![Screenshot_20210928-220243_PIX4Dcatch](https://global.discourse-cdn.com/pix4d/original/2X/f/f832eb6de81d1f30e841743636918bc7180509b6.jpeg)  
the few times I got one step closer, I was able to click upload, but then the app apparently crashed. Curious, because this morning everything went smoothly. Can somebody help me please? We are testing and would buy 5 or more licenses if this works for us.

---

<div class="post-metadata">

**Author:** ![Jonathan\_Dennis](https://avatars.discourse-cdn.com/v4/letter/j/a88e4f/32.png) [@Jonathan\_Dennis](https://community.pix4d.com/u/Jonathan_Dennis)\
**Post date:** [September 29, 2021, 9:40am UTC](https://community.pix4d.com/t/catch-wont-upload-images-instead-it-logs-me-out/19844/2 "2021-09-29T09:40:37Z")

</div>

Hi Max,

Thank you for your question and welcome to the community!

Removing the space at the end of your project name will fix this issue. This is a know problem we are working on. In the meantime, please avoid spaces at the end of project names.

I hope you find this information helpful, please feel free to reach out should you have any other questions.

Thank you,  
Jonathan

---

<div class="post-metadata">

**Author:** ![maximilian.enders](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@maximilian.enders](https://community.pix4d.com/u/maximilian.enders)\
**Post date:** [October 2, 2021, 7:01am UTC](https://community.pix4d.com/t/catch-wont-upload-images-instead-it-logs-me-out/19844/3 "2021-10-02T07:01:00Z")

</div>

Hello Jonathan,

great that you had the solution right away, thanks a lot for this. I was successfully able to upload one project after removing the empty space.  
Curiously, I couldn’t upload another project because now I get an error message “PIX4Dcloud license is required” - I should have it, right?

Thanks a lot again.  
Max

---

<div class="post-metadata">

**Author:** ![Jonathan\_Dennis](https://avatars.discourse-cdn.com/v4/letter/j/a88e4f/32.png) [@Jonathan\_Dennis](https://community.pix4d.com/u/Jonathan_Dennis)\
**Post date:** [October 4, 2021, 11:13am UTC](https://community.pix4d.com/t/catch-wont-upload-images-instead-it-logs-me-out/19844/4 "2021-10-04T11:13:17Z")

</div>

Hi Max,

Thanks for reaching back out. I’m glad we were able to solve your original issue.

Can you please open a ticket with this question through the link: [https://support.pix4d.com/hc/en-us/requests/new](https://support.pix4d.com/hc/en-us/requests/new)

Thank you!

Jonathan

---

<div class="post-metadata">

**Author:** ![Jonathan\_Dennis](https://avatars.discourse-cdn.com/v4/letter/j/a88e4f/32.png) [@Jonathan\_Dennis](https://community.pix4d.com/u/Jonathan_Dennis)\
**Post date:** [October 5, 2021, 9:47am UTC](https://community.pix4d.com/t/catch-wont-upload-images-instead-it-logs-me-out/19844/5 "2021-10-05T09:47:19Z")

</div>

Hi Max,

Please note that we just released updates to both the [iOS](https://apps.apple.com/us/app/pix4dcatch/id1511483044?ls=1) and [Android](https://play.google.com/store/apps/details?id=com.pix4dcatch) versions of the app and would recommend updating if you are using an older version.

Please let me know if your issue persists.

Best Regards