# Cant Import Mesh to Cloud Account **URL:** \ **Category:** PIX4Dcloud Questions/Troubleshooting\ **Created:** [August 28, 2025, 7:40pm UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064 "2025-08-28T19:40:21Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![dronepilots](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@dronepilots](https://community.pix4d.com/u/dronepilots)\ **Post date:** [August 28, 2025, 7:40pm UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/1 "2025-08-28T19:40:21Z")
When I export a project from Matic to cloud the importation of the DSM, Ortho and Point Cloud work well. But it wont let me import the mesh and it comes up with the error below how do i solve this ![image](https://global.discourse-cdn.com/pix4d/original/2X/e/e4312e5f20865583168a4e3ef22d0988ed53b0ce.png) ---
**Author:** ![Heydi\_Contreras](https://avatars.discourse-cdn.com/v4/letter/h/cc9497/32.png) [@Heydi\_Contreras](https://community.pix4d.com/u/Heydi_Contreras)\ **Post date:** [August 29, 2025, 10:50am UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/2 "2025-08-29T10:50:40Z")
Hello @dronepilots Please note that PIX4Dmatic offers mesh export in different formats (.obj, .slpk, .ply, .jpg), but only OBJ files are supported in PIX4Dcloud. Can you check which format you have chosen to export the mesh? Best regards ---
**Author:** ![software6](https://avatars.discourse-cdn.com/v4/letter/s/5e9695/32.png) [@software6](https://community.pix4d.com/u/software6)\ **Post date:** [September 9, 2025, 4:10am UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/3 "2025-09-09T04:10:43Z")
probably .obj , like usual, but its now in 100 jpegs. the previous matic version let you choose between “scalable” which is 100 jpegs, or “standard” which is 1 jpeg that works when you upload, but i cant find it now ---
**Author:** ![software6](https://avatars.discourse-cdn.com/v4/letter/s/5e9695/32.png) [@software6](https://community.pix4d.com/u/software6)\ **Post date:** [September 9, 2025, 4:20am UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/4 "2025-09-09T04:20:45Z")
yay, i see from 1.77 its no longer an option. So how do i upload a mesh if “share to cloud” doesnt work? ---
**Author:** ![Heydi\_Contreras](https://avatars.discourse-cdn.com/v4/letter/h/cc9497/32.png) [@Heydi\_Contreras](https://community.pix4d.com/u/Heydi_Contreras)\ **Post date:** [September 11, 2025, 9:34am UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/5 "2025-09-11T09:34:51Z")
> [@software6](#): > > how do i upload a mesh if “share to cloud” doesnt Hello @software6 We apologize for this incident. Please note that a fix for this issue was released in version 1.80.0. > **[Technical release notes - PIX4Dmatic](https://support.pix4d.com/hc/en-us/articles/360044709531)** > > This article provides a comprehensive overview of all versions of PIX4Dmatic. It outlines each version's new features, improvements, and bug fixes and provides links to download the respective installers. Please update your PIX4Dmatic version to 1.80.0 or more recent and let us know if this resolves this issue. Best regards ---
**Author:** ![dronepilots](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@dronepilots](https://community.pix4d.com/u/dronepilots)\ **Post date:** [September 30, 2025, 7:27pm UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/6 "2025-09-30T19:27:02Z")
Hello the issue I stated above is still persisting, My Matic is updated to version 1.81.0 Each time I try to export the mesh directly to the Pix4dcloud account it fails when I share the DSM, Cloud and Ortho directly to the cloud account there is no issue. Following this i export the mesh using the obj option and when I go to upload the mesh file in the cloud account it wont upload saying that it needs a obj, mtl and jpg files all of these are present but the cloud account wont import the mesh files as per the snip below ![image](https://global.discourse-cdn.com/pix4d/original/2X/6/69013f79d7fac2fcffa27517a4055e31d54d69ea.png) Could you please explain where i am going wrong and how I can resolve this issue? Regards ---
**Author:** ![dronepilots](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@dronepilots](https://community.pix4d.com/u/dronepilots)\ **Post date:** [October 2, 2025, 7:03pm UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/7 "2025-10-02T19:03:48Z")
Hello the issue I stated above is still persisting, My Matic is updated to version 1.81.0 Each time I try to export the mesh directly to the Pix4dcloud account it fails when I share the DSM, Cloud and Ortho directly to the cloud account there is no issue. Following this, I export the mesh using the obj option and when I go to upload the mesh file in the cloud account, it wont upload saying that it needs a obj, mtl and jpg files all of these are present, but the cloud account wont import the mesh files as per the snip below ![image](https://global.discourse-cdn.com/pix4d/original/2X/6/69013f79d7fac2fcffa27517a4055e31d54d69ea.png) Could you please explain where I am going wrong and how I can resolve this issue? ---
**Author:** ![Heydi\_Contreras](https://avatars.discourse-cdn.com/v4/letter/h/cc9497/32.png) [@Heydi\_Contreras](https://community.pix4d.com/u/Heydi_Contreras)\ **Post date:** [October 21, 2025, 9:49am UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/8 "2025-10-21T09:49:42Z")
hello @dronepilots Please note that the PIX4Dcloud project wizard does not support uploading multiple JPG texture files, only one JPG. Therefore, [this upload method only supports one file of each type: obj+mtl+jpg+xyz](https://support.pix4d.com/hc/en-us/articles/360043611612#inputsforvisualization). If you generated the mesh from PIX4Dmatic, I recommend using the [Share to PIX4Dcloud](https://support.pix4d.com/hc/en-us/articles/7300829954461) option to upload the processed outputs, including the 3D mesh. If you use this option, you won’t encounter this limitation. Best regards ---
**Author:** ![dronepilots](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@dronepilots](https://community.pix4d.com/u/dronepilots)\ **Post date:** [November 18, 2025, 1:14am UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/9 "2025-11-18T01:14:17Z")
The problem is I gives me an error when I try and share direct to the cloud as per the snip below ![image](https://global.discourse-cdn.com/pix4d/original/2X/3/3d7fddcee07326fc3c766151284553d574583a44.png) ---
**Author:** ![Heydi\_Contreras](https://avatars.discourse-cdn.com/v4/letter/h/cc9497/32.png) [@Heydi\_Contreras](https://community.pix4d.com/u/Heydi_Contreras)\ **Post date:** [November 18, 2025, 9:43am UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/10 "2025-11-18T09:43:56Z")
Hello @dronepilots The screenshot shows that the internet connection was lost while uploading the mesh. In this regard, I recommend checking the stability of your internet connection or whether your internet provider is blocking the Pix4D domain for any reason. If the problem persists, please try uploading with a different internet connection than usual. For more information about proxies and firewalls, please see: > **[Proxy / firewall configuration - PIX4Dcloud](https://support.pix4d.com/hc/en-us/articles/360020793598)** > > If a proxy server is being used or a firewall is in place, some exceptions need to be configured to allow the traffic between the device on which PIX4Dcloud is being used and Pix4D and AWS (Amazon Web > **[Firewall configuration - PIX4Dmatic](https://support.pix4d.com/hc/en-us/articles/proxy-firewall-configuration-pix4dmatic)** > > If a firewall is in place, some exceptions need to be configured to allow the traffic between the device on which PIX4Dmatic is being used and Pix4D and AWS (Amazon Web Servers). Please let us know if this information helps. Best regards ---
**Author:** ![dronepilots](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@dronepilots](https://community.pix4d.com/u/dronepilots)\ **Post date:** [November 18, 2025, 6:37pm UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/11 "2025-11-18T18:37:59Z")
Thank you for response if it is an issue with the internet connection then why does the ortho, dsm and point cloud upload fine? ---
**Author:** ![Heydi\_Contreras](https://avatars.discourse-cdn.com/v4/letter/h/cc9497/32.png) [@Heydi\_Contreras](https://community.pix4d.com/u/Heydi_Contreras)\ **Post date:** [November 19, 2025, 2:12pm UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/12 "2025-11-19T14:12:36Z")
Hello @dronepilots Have you tried uploading again after it was interrupted? It’s possible it was just a momentary interruption after all outputs were uploaded except for the 3D mesh. Kind regards ---
**Author:** ![dronesurvey1](https://avatars.discourse-cdn.com/v4/letter/d/edb3f5/32.png) [@dronesurvey1](https://community.pix4d.com/u/dronesurvey1)\ **Post date:** [November 26, 2025, 8:20pm UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/13 "2025-11-26T20:20:15Z")
Hi Heydi, looks like that was the problem, tried again later and all OK. Thanks. ---
**Author:** ![Heydi\_Contreras](https://avatars.discourse-cdn.com/v4/letter/h/cc9497/32.png) [@Heydi\_Contreras](https://community.pix4d.com/u/Heydi_Contreras)\ **Post date:** [December 4, 2025, 8:53am UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064/14 "2025-12-04T08:53:56Z")
Hello @dronesurvey1 I am glad to hear that everything works fine on your end. Dont hesitate to reach out if you need further assistance. Best regards