# Camera not supported even with custom camera XML

**URL:** <https://community.pix4d.com/t/camera-not-supported-even-with-custom-camera-xml/28641>\
**Category:** PIX4Dreact\
**Created:** [December 5, 2023, 5:01pm UTC](https://community.pix4d.com/t/camera-not-supported-even-with-custom-camera-xml/28641 "2023-12-05T17:01:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SMT](https://avatars.discourse-cdn.com/v4/letter/s/dec6dc/32.png) [@SMT](https://community.pix4d.com/u/SMT)\
**Post date:** [December 5, 2023, 5:01pm UTC](https://community.pix4d.com/t/camera-not-supported-even-with-custom-camera-xml/28641/1 "2023-12-05T17:01:15Z")

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Trying to use the PIX4D React trial for the first time. Even after linking to the custom camera file I received from the manufacturer, it keeps giving me the same error that my camera is not supported.

[customcamera.xml](https://community.pix4d.com/uploads/short-url/kBeXftrsM7lk9yxbBBigZUnwoSW.xml) (1.1 KB)

![image](https://global.discourse-cdn.com/pix4d/original/2X/4/424db1f769cb462c9b9713dc9010e29262397c1d.png)

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**Author:** ![Ag-er-products-support](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@Ag-er-products-support](https://community.pix4d.com/u/Ag-er-products-support)\
**Post date:** [December 7, 2023, 7:40pm UTC](https://community.pix4d.com/t/camera-not-supported-even-with-custom-camera-xml/28641/2 "2023-12-07T19:40:29Z")

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Hi,  
Contact the Customer Support, providing the dataset you would like to process. We will try to create a custom camera parameter file for the camera model.  
Kind Regards