# Calibration/Processing Failing Repeatedly **URL:** \ **Category:** PIX4Dmatic\ **Created:** [June 18, 2025, 3:19pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658 "2025-06-18T15:19:24Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![hdpix4d](https://avatars.discourse-cdn.com/v4/letter/h/82dd89/32.png) [@hdpix4d](https://community.pix4d.com/u/hdpix4d)\ **Post date:** [June 18, 2025, 3:19pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/1 "2025-06-18T15:19:24Z")
Hi. I’m new to Pix4D and I’m self-training here, so I’m sure there’s a lot I don’t know. I’ve got drone data (Skydio X10D) that I’m processing for someone and the calibration/processing fails every time. Out of 1276 images, more than half of the images are uncalibrated and the processing never completes. I’ve attached an image, hope that helps and the quality report. This is also happening to about three other projects I’m trying to process for the same person. The other projects I was able to complete processing for come out very pixelated and I’m not sure why. Any help you can provide would be greatly appreciated. Thanks, Melissa ![Screenshot 2025-06-18 105255_Bridge_Processing Failed (2)](https://global.discourse-cdn.com/pix4d/original/2X/5/53914786a9046a7d3db0074afeca1588db4339b4.jpeg) [Project\_2025-06-17\_13-46\_Bridge\_\_2025-04-28T18-54-34.326629+00-00-quality\_report\_2025-06-18\_10-54-00.pdf](https://community.pix4d.com/uploads/short-url/jEF6YyTTaSj98hK2Tp7Y0XzUY7M.pdf) (1.2 MB) ---
**Author:** ![Mike\_K](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/mike_k/32/4697_2.png) [@Mike\_K](https://community.pix4d.com/u/Mike_K)\ **Post date:** [June 18, 2025, 3:58pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/2 "2025-06-18T15:58:48Z")
Hi Melissa, I looked at your quality report, and it appears that you imported the image geolocations into your GCPs. Thus, your report shows that you have 1276 GCPs. This is a bit extreme:) I suggest setting up a new project and only adding your images. Then try to process again. ---
**Author:** ![hdpix4d](https://avatars.discourse-cdn.com/v4/letter/h/82dd89/32.png) [@hdpix4d](https://community.pix4d.com/u/hdpix4d)\ **Post date:** [June 18, 2025, 7:11pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/3 "2025-06-18T19:11:26Z")
Hi Mike\_K, I didn’t load the GCPs initially and it was failing. Loading the GCPs was my attempt at troubleshooting, but it didn’t seem to make a difference. I just tried it again with only the images and it still wouldn’t finish the calibration. It got to about 38% and failed. It wouldn’t even generate a report. Thanks, Melissa ---
**Author:** ![Mike\_K](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/mike_k/32/4697_2.png) [@Mike\_K](https://community.pix4d.com/u/Mike_K)\ **Post date:** [June 18, 2025, 7:52pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/4 "2025-06-18T19:52:58Z")
Hi Melissa, We will need the log files. Can you export them and attach them to this posting? ![Matic - export logs](https://global.discourse-cdn.com/pix4d/original/2X/6/6181cf61572894a21d97b6ee876dfa40f6ee9783.png) ---
**Author:** ![hdpix4d](https://avatars.discourse-cdn.com/v4/letter/h/82dd89/32.png) [@hdpix4d](https://community.pix4d.com/u/hdpix4d)\ **Post date:** [June 20, 2025, 7:02pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/5 "2025-06-20T19:02:08Z")
The file is larger than 4mb and won’t attach. Is there another way to attach/upload the file? Or is there a way to shrink the file so it will attach? ---
**Author:** ![Alvaro\_Santiago](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/alvaro_santiago/32/8951_2.png) [@Alvaro\_Santiago](https://community.pix4d.com/u/Alvaro_Santiago)\ **Post date:** [June 23, 2025, 7:11am UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/6 "2025-06-23T07:11:36Z")
Hi @hdpix4d Create a support ticket through this webpage ([Pix4D Technical support services](https://www.pix4d.com/support/)), and we can assist you after reviewing the log file. Regards ---
**Author:** ![hdpix4d](https://avatars.discourse-cdn.com/v4/letter/h/82dd89/32.png) [@hdpix4d](https://community.pix4d.com/u/hdpix4d)\ **Post date:** [June 25, 2025, 2:22pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/7 "2025-06-25T14:22:45Z")
Thanks, @Alvaro_Santiago. I will create a support ticket and hopefully I can get the log to you that way. And to add, I also tried dragging the thumbnail images into the project that the individual provided. It fails immediately and says there are “no new RGB images to add” when I try that route. ---
**Author:** ![hdpix4d](https://avatars.discourse-cdn.com/v4/letter/h/82dd89/32.png) [@hdpix4d](https://community.pix4d.com/u/hdpix4d)\ **Post date:** [June 27, 2025, 7:39pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/8 "2025-06-27T19:39:27Z")
I submitted a ticket on Wednesday, 25 June, 2025. I’m also attaching another example of images supposedly from a whole area scan (996 images) and the log file for that failed process as well. None of the images were uncalibrated, but they uploaded in a weird grid pattern and still wouldn’t calibrate/process. [2025-06-26\_15-17-40.txt](https://community.pix4d.com/uploads/short-url/3WSpGD2YnQ6XauwhZrZwpYUPIcO.txt) (857.5 KB) ![Screenshot 2025-06-27 104020 (2)](https://global.discourse-cdn.com/pix4d/original/2X/4/4ed98501d38084c064906179cfed1134c9ba30a0.jpeg) ---
**Author:** ![Mike\_K](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/mike_k/32/4697_2.png) [@Mike\_K](https://community.pix4d.com/u/Mike_K)\ **Post date:** [June 27, 2025, 8:54pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/9 "2025-06-27T20:54:55Z")
Can you describe the project to us? What images and drone is this from? The log file indicates some type of Skydio drone, but there is insufficient EXIF data for this to process successfully. Sydio is fully supported, so this leaves me with more questions than answers. Did you manipulate these images in any way? And what Skydio drone is this from? ---
**Author:** ![Mike\_K](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/mike_k/32/4697_2.png) [@Mike\_K](https://community.pix4d.com/u/Mike_K)\ **Post date:** [June 27, 2025, 8:57pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/10 "2025-06-27T20:57:53Z")
The log shows “\_low\_resolution\_thumbnails” as a folder. Can you help us understand? ---
**Author:** ![hdpix4d](https://avatars.discourse-cdn.com/v4/letter/h/82dd89/32.png) [@hdpix4d](https://community.pix4d.com/u/hdpix4d)\ **Post date:** [July 1, 2025, 1:24pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/11 "2025-07-01T13:24:52Z")
This project is what should be a whole area scan of a flight training/simulation area (I believe) with the SkydioX10D drone. The customer supplied both color/RGB and black and white images in a folder, and inside that folder is a folder labeled low resolution thumbnails of just the color/RGB images. I tried running the scan with both color and RBG images combined, with all images from both folders, and with just the RGB images, but nothing would process. I didn’t think it was complete due to all the holes/the way the images load. I did not manipulate the images in any way, but I am unsure if the customer did. Do you think that’s what happened here? ---
**Author:** ![Mike\_K](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/mike_k/32/4697_2.png) [@Mike\_K](https://community.pix4d.com/u/Mike_K)\ **Post date:** [July 1, 2025, 6:18pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/12 "2025-07-01T18:18:09Z")
Full support for the Skydio X10 came in version 1.75. I can see that you have 1.71 installed. Are you able to download and install the latest version? ---
**Author:** ![hdpix4d](https://avatars.discourse-cdn.com/v4/letter/h/82dd89/32.png) [@hdpix4d](https://community.pix4d.com/u/hdpix4d)\ **Post date:** [July 1, 2025, 6:26pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/13 "2025-07-01T18:26:16Z")
I can try that and report back. Thank you! ---
**Author:** ![hdpix4d](https://avatars.discourse-cdn.com/v4/letter/h/82dd89/32.png) [@hdpix4d](https://community.pix4d.com/u/hdpix4d)\ **Post date:** [July 8, 2025, 2:12pm UTC](https://community.pix4d.com/t/calibration-processing-failing-repeatedly/33658/14 "2025-07-08T14:12:51Z")
Installing the latest version did help quite a bit. The projects I was having issues with still failed a few times at first, but the system was finally able to process them and produce an image. I’m hoping installing the latest version of the software has resolved the issue for good. The images are still more pixelated than expected, but that could just be due to the amount of coverage the customer got with the drones. Thank you so much for your help!