# Accessing Cloud: Contact cloud and receiving permision

**URL:** <https://community.pix4d.com/t/accessing-cloud-contact-cloud-and-receiving-permision/20091>\
**Category:** PIX4Dcatch Questions/Troubleshooting\
**Created:** [October 19, 2021, 7:40pm UTC](https://community.pix4d.com/t/accessing-cloud-contact-cloud-and-receiving-permision/20091 "2021-10-19T19:40:33Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![c.uglarik](https://avatars.discourse-cdn.com/v4/letter/c/a8b319/32.png) [@c.uglarik](https://community.pix4d.com/u/c.uglarik)\
**Post date:** [October 19, 2021, 7:40pm UTC](https://community.pix4d.com/t/accessing-cloud-contact-cloud-and-receiving-permision/20091/1 "2021-10-19T19:40:33Z")

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Hi,  
i would like to upload a scan to the PIX4dcloud. Screen is frozen and doesnt change. I dont want to delete the app because i will loose my data. What can i do?  
My account information in the app on my ipad pro just shows a white screen.

Thanks, Christoph

 ![IMG_0223](https://global.discourse-cdn.com/pix4d/original/2X/e/ea767cfc4754df1ac5a29f205b683f643696bde1.jpeg)

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**Author:** ![c.uglarik](https://avatars.discourse-cdn.com/v4/letter/c/a8b319/32.png) [@c.uglarik](https://community.pix4d.com/u/c.uglarik)\
**Post date:** [October 19, 2021, 7:44pm UTC](https://community.pix4d.com/t/accessing-cloud-contact-cloud-and-receiving-permision/20091/2 "2021-10-19T19:44:53Z")

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![IMG_0224](https://global.discourse-cdn.com/pix4d/original/2X/e/e6ec4ad6bd18ec4d578da3c995078f9da01d6feb.jpeg)

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**Author:** ![George\_Brown](https://avatars.discourse-cdn.com/v4/letter/g/9e8a1a/32.png) [@George\_Brown](https://community.pix4d.com/u/George_Brown)\
**Post date:** [October 20, 2021, 8:15am UTC](https://community.pix4d.com/t/accessing-cloud-contact-cloud-and-receiving-permision/20091/3 "2021-10-20T08:15:15Z")

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Hi Christoph,

I would first just try fully quitting the app completely following these directions for your device: [Close an app on your iPad - Apple Support](https://support.apple.com/en-us/HT212063)

If that does not work, try restarting the iPad.

Kind regards,

George Brown

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**Author:** ![George\_Brown](https://avatars.discourse-cdn.com/v4/letter/g/9e8a1a/32.png) [@George\_Brown](https://community.pix4d.com/u/George_Brown)\
**Post date:** [October 20, 2021, 12:35pm UTC](https://community.pix4d.com/t/accessing-cloud-contact-cloud-and-receiving-permision/20091/4 "2021-10-20T12:35:29Z")

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Hi Christophe,

This seems to be a very unusual error you’ve encountered, would you mind sending us the logs from the device so we can try to see what happened? (Either long press on a project and choose “Export Logs”, or from the project views, it is available from the drop down in the top right.)

Thanks,

George Brown

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**Author:** ![c.uglarik](https://avatars.discourse-cdn.com/v4/letter/c/a8b319/32.png) [@c.uglarik](https://community.pix4d.com/u/c.uglarik)\
**Post date:** [October 20, 2021, 2:12pm UTC](https://community.pix4d.com/t/accessing-cloud-contact-cloud-and-receiving-permision/20091/5 "2021-10-20T14:12:49Z")

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Hi George,

i was able to solve the problem. After restarting the app i noticed, if am am not connected to the internet with my ipad, i dont get the white screen (screenshot above), insted the account window is displayed correctly. So i connected to the internet after starting the app and heading to the account informations.

Thanks Christoph