# About error e0502b

**URL:** <https://community.pix4d.com/t/about-error-e0502b/9213>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [September 18, 2019, 12:52am UTC](https://community.pix4d.com/t/about-error-e0502b/9213 "2019-09-18T00:52:27Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Pix4D\_Alumni\_MV](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/pix4d_alumni_mv/32/2071_2.png) [@Pix4D\_Alumni\_MV](https://community.pix4d.com/u/Pix4D_Alumni_MV)\
**Post date:** [September 19, 2019, 8:41am UTC](https://community.pix4d.com/t/about-error-e0502b/9213/2 "2019-09-19T08:41:06Z")

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Hi Saku,

Could you doublecheck with which user account you use to log in when uploading the project?

Does the issue only appear when you use the [cloud platform](https://support.pix4d.com/hc/en-us/articles/115004680703-How-to-upload-images-using-the-cloud-platform) or also when you [upload the project directly from Pix4D Desktop](https://support.pix4d.com/hc/en-us/articles/202558589-How-to-upload-project-files-from-desktop-to-cloud)?

In case that you use a Pix4Ddiscovery license then this is an [expected error](https://community.pix4d.com/t/6175-Error-e0502b-Cannot-upload-project-name-Project-could-not-be-created-on-the-cloud). Logging in with an account that has a valid license should solve the issue.

By the way, have you noticed that we have a japanese section in your community?  
Feel free to write there, since Pix4D has opened an office in Japan, we have japanese support agent that will be happy to help you:

> **[日本語のPix4D](https://community.pix4d.com/c/pix4d-international/pix4d-jp/16)**
>
> Pix4Dコミュニティが新しくなりました！

Best,

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