Tengo una licencia, la cual estaba activa en mi pc, pero este se daño y se tuvo que formatear, ahora intento abrir nuevamente la licencia y me sale que esta conectada al pc que se formateo, como la puedo desactivar para utilizarla, ayuda urgente, gracias.
Buenos días. Tuve el mismo inconveniente, se cambió el SSD de la computadora y la licencia sigue conectada a ese dispositivo, no reconociendo la misma computadora con el nuevo SSD. Ya seguí los pasos que se mencionan acá, pero no me permite desactivarla a distancia. Aguardo comentarios
I sent you a support ticket to help you deactivate a device for your license.
I look forward to your reply there and help you to solve this soon.
Te he enviado un ticket de soporte para ayudarte a desactivar un dispositivo asociado a tu licencia.
Espero tu respuesta allí y ayudarte a solucionar esto pronto.
Hola, estoy intentando desactivar la licencia en un ordenador al cual no tengo acceso físico pero en el gestor de licencias no me aparece la papelera para poder hacerlo y en la columna “divice deactivation” aparece “never”. ¿Cómo podría hacerlo?
Saludos
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