# 403 Error- Email Not Confirmed

**URL:** <https://community.pix4d.com/t/403-error-email-not-confirmed/28217>\
**Category:** PIX4Dsurvey Questions/Troubleshooting\
**Created:** [October 27, 2023, 6:49pm UTC](https://community.pix4d.com/t/403-error-email-not-confirmed/28217 "2023-10-27T18:49:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sam.frederickson](https://avatars.discourse-cdn.com/v4/letter/s/ee7513/32.png) [@sam.frederickson](https://community.pix4d.com/u/sam.frederickson)\
**Post date:** [October 27, 2023, 6:49pm UTC](https://community.pix4d.com/t/403-error-email-not-confirmed/28217/1 "2023-10-27T18:49:09Z")

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Hi there,

I am trying to log into my Pix4D account to use Pix4D Survey and when I go to the website to contact technical support it gives me an error that my email address is not confirmed. I tried to resend a confirmation email multiple times and it says I am not able to.

Is something wrong with my account?

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<div class="post-metadata">

**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [October 30, 2023, 9:07am UTC](https://community.pix4d.com/t/403-error-email-not-confirmed/28217/2 "2023-10-30T09:07:53Z")

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Hi @sam.frederickson,

Welcome to the Pix4D Community 🤝 .

Your account s\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*@g\*\*\*\*.com still needs to be confirmed via activation email.

I have just triggered a new activation email.  
Please make sure that the email is not in the spam/junk/undesired folder and that you are not blocking emails from @ [pix4d.com](http://pix4d.com).

The subject line of the activation email is “ **Activate your Pix4D account** ”. You can try with a global search in all your email folders.

Please let me know if it works for you.

Cheers