# PIX4Dmatic Questions/Troubleshooting **URL:** https://community.pix4d.com/c/pix4dmatic/pix4dmaticqt/96.md?page=2 [Latest](https://community.pix4d.com/latest.md) · [Categories](https://community.pix4d.com/categories.md) · [Tags](https://community.pix4d.com/tags.md) **Page:** 3 --- ## [HELP: Dense Point Cloud Failed](https://community.pix4d.com/t/help-dense-point-cloud-failed/32170)
**Author:** [@sunhoro](https://community.pix4d.com/u/sunhoro)\ **Replies:** 1\ **Last updated:** [November 7, 2024, 7:20pm UTC](https://community.pix4d.com/t/help-dense-point-cloud-failed/32170 "2024-11-07T19:20:55Z")
Hello all, was wondering if I could get some help on “Dense Point Cloud Failed” issue. Below are my SW/HD specs: SW: PIX4Dmatic 1.68.1 Computer: AWS EC3 (Windows Server 2019 Version 1809, Windows 10) GPU: NVIDIA A10G G… --- ## [Lumpy Cloud?](https://community.pix4d.com/t/lumpy-cloud/32026)
**Author:** [@survey.crew](https://community.pix4d.com/u/survey.crew)\ **Replies:** 1\ **Last updated:** [October 22, 2024, 10:00am UTC](https://community.pix4d.com/t/lumpy-cloud/32026 "2024-10-22T10:00:29Z")
Ortho comes out ok but cloud and mesh are lumpy and not true to surface. 7 GCP’s used- no manual tie points). 1 Gcp elevation error of 50mm but hardly enough to give grief. The dense cloud was anything but dense. Com… --- ## [Spherical Camera support](https://community.pix4d.com/t/spherical-camera-support/28163)
**Author:** [@Austen\_Proctor](https://community.pix4d.com/u/Austen_Proctor)\ **Replies:** 3\ **Last updated:** [October 17, 2024, 6:15am UTC](https://community.pix4d.com/t/spherical-camera-support/28163 "2024-10-17T06:15:28Z")
Can I use Spherical camera images in Matic as you can in Mapper? --- ## [Trial licence](https://community.pix4d.com/t/trial-licence/20646)
**Author:** [@totalsurvey2-kkk](https://community.pix4d.com/u/totalsurvey2-kkk)\ **Replies:** 6\ **Last updated:** [September 6, 2024, 5:28pm UTC](https://community.pix4d.com/t/trial-licence/20646 "2024-09-06T17:28:48Z")
I got a trial licence but that one is not available when I login. --- ## [No GPU Device found, fallback on CPU](https://community.pix4d.com/t/no-gpu-device-found-fallback-on-cpu/30953)
**Author:** [@drones8](https://community.pix4d.com/u/drones8)\ **Replies:** 4\ **Last updated:** [August 26, 2024, 8:42am UTC](https://community.pix4d.com/t/no-gpu-device-found-fallback-on-cpu/30953 "2024-08-26T08:42:51Z")
Having an issue with accessing the GPU when processing on Pix4Dmatic. \[2024-08-14 15:33:04\]\[57%CPU\]\[10%RAM\]\[Generate point cloud\] Running \[free storage: 1.93 TB\] \[2024-08-14 15:33:04\]\[57%CPU\]\[10%RAM\]Generate point clou… --- ## [Important Update: Resolving Stability Issues in Intel's 13th and 14th Gen Raptor Lake CPUs](https://community.pix4d.com/t/important-update-resolving-stability-issues-in-intels-13th-and-14th-gen-raptor-lake-cpus/31025)
**Author:** [@Anastasis\_Spachos](https://community.pix4d.com/u/Anastasis_Spachos)\ **Replies:** 0\ **Last updated:** [August 26, 2024, 8:22am UTC](https://community.pix4d.com/t/important-update-resolving-stability-issues-in-intels-13th-and-14th-gen-raptor-lake-cpus/31025 "2024-08-26T08:22:56Z")
PIX4Dmatic may experience crashes on certain Intel CPUs when performing intensive tasks like camera calibration or point cloud densification. This article outlines the issue and details the recommended solutions. Issue d… --- ## [ARM Support Mac OS 1.64.0 and 1.65.0](https://community.pix4d.com/t/arm-support-mac-os-1-64-0-and-1-65-0/31005)
**Author:** [@craig](https://community.pix4d.com/u/craig)\ **Replies:** 2\ **Last updated:** [August 22, 2024, 2:30pm UTC](https://community.pix4d.com/t/arm-support-mac-os-1-64-0-and-1-65-0/31005 "2024-08-22T14:30:39Z")
I did a small test to see the improvements made in Mac OS 1.64.0: ( \* Added native ARM application support that speeds up processing significantly on macOS). I was surprised to see that there were further improvements … --- ## [DSM Generation Error](https://community.pix4d.com/t/dsm-generation-error/30851)
**Author:** [@drones8](https://community.pix4d.com/u/drones8)\ **Replies:** 3\ **Last updated:** [August 20, 2024, 9:27am UTC](https://community.pix4d.com/t/dsm-generation-error/30851 "2024-08-20T09:27:16Z")
Having an error when generating DSM on pix4dmatic ‘Unknown error tile split logic error’ Any recommendations? \[2024-08-01 15:22:37\]\[16%CPU\]\[78%RAM\]\[Generate DSM tiles\] Error \[2024-08-01 15:22:37\]\[16%CPU\]\[78%RAM\]Genera… --- ## [geojson and shp export not working](https://community.pix4d.com/t/geojson-and-shp-export-not-working/30908)
**Author:** [@anschlei](https://community.pix4d.com/u/anschlei)\ **Replies:** 4\ **Last updated:** [August 16, 2024, 9:12am UTC](https://community.pix4d.com/t/geojson-and-shp-export-not-working/30908 "2024-08-16T09:12:46Z")
Hello Pix4D Support, If you currently export anotations as geojson or shape from Matic with descpritions the Descriptions are not included. The geojson does not have this information at all and the shape file has a wron… --- ## [Long Roadway Corridor Question](https://community.pix4d.com/t/long-roadway-corridor-question/30923)
**Author:** [@scavendish](https://community.pix4d.com/u/scavendish)\ **Replies:** 4\ **Last updated:** [August 14, 2024, 1:17pm UTC](https://community.pix4d.com/t/long-roadway-corridor-question/30923 "2024-08-14T13:17:45Z")
Not sure if this should go here or under Pix4DMatic category, so I’ll put it here. Our company is purchasing a DJI Mavic 3E with RTK to photograph a 4.5-mile roadway corridor regularly for progress updates and earthwork… --- ## [Vertical datum for Toronto, Canada](https://community.pix4d.com/t/vertical-datum-for-toronto-canada/30942)
**Author:** [@a13950297506](https://community.pix4d.com/u/a13950297506)\ **Replies:** 0\ **Last updated:** [August 13, 2024, 4:07pm UTC](https://community.pix4d.com/t/vertical-datum-for-toronto-canada/30942 "2024-08-13T16:07:06Z")
Greeting, I meet some issues to select vertical datum in Pix 4D matic. Do you know which vertical datum I can use for Great Toronto Area, Canada. Thank you very much for your help. --- ## [Checkpoints error](https://community.pix4d.com/t/checkpoints-error/30338)
**Author:** [@serveur\_calcul](https://community.pix4d.com/u/serveur_calcul)\ **Replies:** 9\ **Last updated:** [August 13, 2024, 2:19pm UTC](https://community.pix4d.com/t/checkpoints-error/30338 "2024-08-13T14:19:17Z")
Hi, Has anyone been having trouble processing using checkpoints lately? For some reason, when processing images along with checkpoints, it always results in meters off. It’s been doing it for a few versions of Pix4dmat… --- ## [Continually receiving processing failed while attempting to process mesh](https://community.pix4d.com/t/continually-receiving-processing-failed-while-attempting-to-process-mesh/30060)
**Author:** [@jeffrey.toal](https://community.pix4d.com/u/jeffrey.toal)\ **Replies:** 9\ **Last updated:** [July 9, 2024, 1:08pm UTC](https://community.pix4d.com/t/continually-receiving-processing-failed-while-attempting-to-process-mesh/30060 "2024-07-09T13:08:21Z")
Every time I process a scene, the processing for the mesh always fails with the following information: Generate Computed Depth Maps Generation of Depth Maps Failed Any help would be greatly apprciated. --- ## [Great point cloud. Odd glitches in mesh](https://community.pix4d.com/t/great-point-cloud-odd-glitches-in-mesh/30550)
**Author:** [@Timothy\_Hare](https://community.pix4d.com/u/Timothy_Hare)\ **Replies:** 1\ **Last updated:** [July 1, 2024, 12:59pm UTC](https://community.pix4d.com/t/great-point-cloud-odd-glitches-in-mesh/30550 "2024-07-01T12:59:13Z")
Hi. I’m learning Pix4Dmatic and I’m seeing beautiful and accurate point cloud results, but the mesh (and subsequent DSM and orthomosaic) have many odd glitches. There are areas duplicated and shifted across the mesh. Can… --- ## [Trusted location and orientation pipeline](https://community.pix4d.com/t/trusted-location-and-orientation-pipeline/30541)
**Author:** [@nfldrones](https://community.pix4d.com/u/nfldrones)\ **Replies:** 1\ **Last updated:** [July 1, 2024, 12:58pm UTC](https://community.pix4d.com/t/trusted-location-and-orientation-pipeline/30541 "2024-07-01T12:58:19Z")
Is it safe to use this pipeline for most projects? I fly 99% of my missions using a M3E w/ the RTK module and an Emlid RS2+ base unit. I ask this because I frequently get uncalibrated camera errors when I use other pipe… --- ## [merge two projects in PIX4Dmatic](https://community.pix4d.com/t/merge-two-projects-in-pix4dmatic/29575)
**Author:** [@ebaa289](https://community.pix4d.com/u/ebaa289)\ **Replies:** 11\ **Last updated:** [June 26, 2024, 7:44am UTC](https://community.pix4d.com/t/merge-two-projects-in-pix4dmatic/29575 "2024-06-26T07:44:10Z")
Hello , I am reaching out to you as I recently began learning and utilizing Pix4Dmatic software for my mapping and surveying projects. While navigating through the software, I encountered a challenge that I am hoping yo… --- ## [Vertical Orthomosaic export](https://community.pix4d.com/t/vertical-orthomosaic-export/30494)
**Author:** [@yekaterina.panina](https://community.pix4d.com/u/yekaterina.panina)\ **Replies:** 1\ **Last updated:** [June 24, 2024, 9:34am UTC](https://community.pix4d.com/t/vertical-orthomosaic-export/30494 "2024-06-24T09:34:53Z")
Hello all! I’m a conservator-restorer and currently trying to generate a sort of orthographic image of a facade to check for deterioration. Usually, this is done with the merge option on photoshop; however this isn’t all… --- ## [Exported OBJ not orientated](https://community.pix4d.com/t/exported-obj-not-orientated/30434)
**Author:** [@jb567](https://community.pix4d.com/u/jb567)\ **Replies:** 3\ **Last updated:** [June 24, 2024, 8:52am UTC](https://community.pix4d.com/t/exported-obj-not-orientated/30434 "2024-06-24T08:52:46Z")
I am starting to get to grips with Matic. I have got to exporting a OBJ model, upon opening this in Windows 3D Viewer the model is stood on its end and the centre of rotation appears to be the middle of the bottom edge.… --- ## [Knowing which camera in the map view corresponds to which photo](https://community.pix4d.com/t/knowing-which-camera-in-the-map-view-corresponds-to-which-photo/30418)
**Author:** [@jstenson](https://community.pix4d.com/u/jstenson)\ **Replies:** 1\ **Last updated:** [June 13, 2024, 7:08am UTC](https://community.pix4d.com/t/knowing-which-camera-in-the-map-view-corresponds-to-which-photo/30418 "2024-06-13T07:08:18Z")
When you are looking at all of your cameras in the map view I am wondering if there is a way to see which image that corresponds to? I think i remember a feature using agisoft metashape where if you double clicked the c… --- ## [Insta360 Photos Calibration](https://community.pix4d.com/t/insta360-photos-calibration/30075)
**Author:** [@wing.lee](https://community.pix4d.com/u/wing.lee)\ **Replies:** 2\ **Last updated:** [May 30, 2024, 3:56pm UTC](https://community.pix4d.com/t/insta360-photos-calibration/30075 "2024-05-30T15:56:05Z")
Hi, I have tried to import a series of photos taken from the Insta360 One RS and tried to import into Pix4DMatic. I have tried every setting possible for the calibration stage and nothing seemed to work. Does anyone have… --- ## [Dense point cloud crash issue](https://community.pix4d.com/t/dense-point-cloud-crash-issue/26585)
**Author:** [@frank1](https://community.pix4d.com/u/frank1)\ **Replies:** 11\ **Last updated:** [May 29, 2024, 11:14am UTC](https://community.pix4d.com/t/dense-point-cloud-crash-issue/26585 "2024-05-29T11:14:42Z")
Pix4dmatic crashes out with my dense point cloud creation. Says it failed to open an empty point cloud. Cannot get it to work. No problems with other project. On this project with Mavic3E, I had to use three batterie… --- ## [Project merge issue - same camera merged into two instead of one](https://community.pix4d.com/t/project-merge-issue-same-camera-merged-into-two-instead-of-one/30240)
**Author:** [@Michael\_vashni](https://community.pix4d.com/u/Michael_vashni)\ **Replies:** 0\ **Last updated:** [May 26, 2024, 1:40am UTC](https://community.pix4d.com/t/project-merge-issue-same-camera-merged-into-two-instead-of-one/30240 "2024-05-26T01:40:00Z")
Hello, I have an issue when merging the projects. The photo in several projects were taken from the same device (Iphone 14 Pro with viDoc RTK). However, when I try to combine two project, sometimes it merged into one cam… --- ## [Photogrammetry export file (obj has to texture and colour)](https://community.pix4d.com/t/photogrammetry-export-file-obj-has-to-texture-and-colour/30152)
**Author:** [@limmenglee1991](https://community.pix4d.com/u/limmenglee1991)\ **Replies:** 3\ **Last updated:** [May 22, 2024, 12:00pm UTC](https://community.pix4d.com/t/photogrammetry-export-file-obj-has-to-texture-and-colour/30152 "2024-05-22T12:00:06Z")
Good day, This is my first project with I am trying and would like to know why the exported mesh in obj does not seem to contain colours and details like what is shown when I am within the pix4dmatic software. What are… --- ## [Issue with merging several project from Pix4DCatch](https://community.pix4d.com/t/issue-with-merging-several-project-from-pix4dcatch/29877)
**Author:** [@Michael\_vashni](https://community.pix4d.com/u/Michael_vashni)\ **Replies:** 0\ **Last updated:** [April 17, 2024, 2:07am UTC](https://community.pix4d.com/t/issue-with-merging-several-project-from-pix4dcatch/29877 "2024-04-17T02:07:15Z")
Hello. Currently, I am working with Pix4DCatch + Iphone 14 Pro with viDoc RTK on a large area. I divide the large area into several small areas. I scanned all areas within 6 days. During the data processing, I followed t… --- ## [Background in the orthomosaic](https://community.pix4d.com/t/background-in-the-orthomosaic/25120)
**Author:** [@miguel.alonso.fernandez.acciona](https://community.pix4d.com/u/miguel.alonso.fernandez.acciona)\ **Replies:** 16\ **Last updated:** [April 14, 2024, 3:04pm UTC](https://community.pix4d.com/t/background-in-the-orthomosaic/25120 "2024-04-14T15:04:02Z")
Hi there! When I generate and export an orthomosaic, the software generates a .jpg image with a black background. Could I manage that? I mean, could I obtain a .jpg image without a background? I ask this because, someti… --- ## [Problemas al generar ortomosaico PIX4Dmatic](https://community.pix4d.com/t/problemas-al-generar-ortomosaico-pix4dmatic/29729)
**Author:** [@cdelatorre](https://community.pix4d.com/u/cdelatorre)\ **Replies:** 4\ **Last updated:** [April 10, 2024, 7:12am UTC](https://community.pix4d.com/t/problemas-al-generar-ortomosaico-pix4dmatic/29729 "2024-04-10T07:12:49Z")
Buen día, soy nuevo en la generación de ortomosaicos, me podrían apoyar en porque me marca un error en calibración de imágenes y crear nube de puntos. Les comento estuve realizando algunas pruebas con vuelos de dron (DJ… --- ## [Trouble with 3D rendering](https://community.pix4d.com/t/trouble-with-3d-rendering/29795)
**Author:** [@yonko.chernev](https://community.pix4d.com/u/yonko.chernev)\ **Replies:** 0\ **Last updated:** [April 8, 2024, 8:47am UTC](https://community.pix4d.com/t/trouble-with-3d-rendering/29795 "2024-04-08T08:47:02Z")
Hello, I have the following problem: The project was processed locally on the computer and then uploaded to google drive. When it was started from the drive it gave this error. Thanks in advance. --- ## [Bad point cloud accuracy when on roof ridges](https://community.pix4d.com/t/bad-point-cloud-accuracy-when-on-roof-ridges/29732)
**Author:** [@surveying](https://community.pix4d.com/u/surveying)\ **Replies:** 0\ **Last updated:** [April 2, 2024, 5:26am UTC](https://community.pix4d.com/t/bad-point-cloud-accuracy-when-on-roof-ridges/29732 "2024-04-02T05:26:31Z")
I have noticed when processing a set of photos at a lower than normal flight height with 90% forward and 90% side overlap at ground level, that the initial point cloud points created at the top of roof ridge and gutters … --- ## [Trouble in Calibration of Pix4DCatch data due to bad RTK Solution](https://community.pix4d.com/t/trouble-in-calibration-of-pix4dcatch-data-due-to-bad-rtk-solution/29638)
**Author:** [@Michael\_vashni](https://community.pix4d.com/u/Michael_vashni)\ **Replies:** 3\ **Last updated:** [March 27, 2024, 9:33am UTC](https://community.pix4d.com/t/trouble-in-calibration-of-pix4dcatch-data-due-to-bad-rtk-solution/29638 "2024-03-27T09:33:48Z")
Hello. I am michael. Currently, I am working on a large project to scan a large sidewalk area using Pix4DCatch on iPhone 14 pro attached with viDoc RTK. My study area is in Tainan, Taiwan. Additional information: Befor… --- ## [Calibrate cameras- Orthomosaic creation](https://community.pix4d.com/t/calibrate-cameras-orthomosaic-creation/29627)
**Author:** [@kedaravindan.bhaskar](https://community.pix4d.com/u/kedaravindan.bhaskar)\ **Replies:** 1\ **Last updated:** [March 25, 2024, 9:21am UTC](https://community.pix4d.com/t/calibrate-cameras-orthomosaic-creation/29627 "2024-03-25T09:21:53Z")
Hi. I am having some trouble with creating an orthomosaic. I used a DJI mini Pro 3 to collect the data. Once I load my data and attempt to calibrate I receive a “calibrate camera” error, like so - I then followed th… [Previous page](https://community.pix4d.com/c/pix4dmatic/pix4dmaticqt/96.md?page=1) [Next page](https://community.pix4d.com/c/pix4dmatic/pix4dmaticqt/96.md?page=3)