# PIX4Dmapper Questions/Troubleshooting **URL:** https://community.pix4d.com/c/pix4dmapper/questions-troubleshooting/92.md [Latest](https://community.pix4d.com/latest.md) · [Categories](https://community.pix4d.com/categories.md) · [Tags](https://community.pix4d.com/tags.md) --- ## [GCP challenges with MicaSense RedEdge Rig-captured images](https://community.pix4d.com/t/gcp-challenges-with-micasense-rededge-rig-captured-images/6691)
**Author:** [@Jonathan\_Greenberg](https://community.pix4d.com/u/Jonathan_Greenberg)\ **Replies:** 12\ **Last updated:** [October 1, 2026, 6:15pm UTC](https://community.pix4d.com/t/gcp-challenges-with-micasense-rededge-rig-captured-images/6691 "2026-10-01T18:15:26Z")
Hi, I am trying to process MicaSense RedEdge data. Step one goes smoothly with Pix4D recognizing the RedEdge data, pulling EXIF metadata, and aligning the images fairly well. The issue is that I can’t get accurate alig… --- ## [Pix4D Mapper to Cloud workflow](https://community.pix4d.com/t/pix4d-mapper-to-cloud-workflow/32495)
**Author:** [@workerdronesbe](https://community.pix4d.com/u/workerdronesbe)\ **Replies:** 2\ **Last updated:** [September 28, 2026, 9:56am UTC](https://community.pix4d.com/t/pix4d-mapper-to-cloud-workflow/32495 "2026-09-28T09:56:00Z")
Hi all. Apologies in advance for a newbie question. I am currently figuring our the software side of my new company, which provides photographic/thermographic and surveying data. We fly the DJI M30T, I am hoping that it… --- ## [Issues using the Mosaic Editor after Step 3](https://community.pix4d.com/t/issues-using-the-mosaic-editor-after-step-3/34143)
**Author:** [@adeitch](https://community.pix4d.com/u/adeitch)\ **Replies:** 2\ **Last updated:** [September 4, 2026, 12:56pm UTC](https://community.pix4d.com/t/issues-using-the-mosaic-editor-after-step-3/34143 "2026-09-04T12:56:57Z")
I have successfully ran step 3 and created a large tiff image. I can see this tiff image in the output folder and view it in my GNU Image Manipulator Program. However when I try to select the mosaic editor in Pix4d it … --- ## [Quality report has red warning signs in reflectance target](https://community.pix4d.com/t/quality-report-has-red-warning-signs-in-reflectance-target/34676)
**Author:** [@kwithnall](https://community.pix4d.com/u/kwithnall)\ **Replies:** 0\ **Last updated:** [August 27, 2026, 2:44pm UTC](https://community.pix4d.com/t/quality-report-has-red-warning-signs-in-reflectance-target/34676 "2026-08-27T14:44:45Z")
Red warning signs appeared in Reflectance target column of Quality Report after running DSM, Ortho and Index. Not sure why as calibration was set in index calculator with no errors noted. This project is a combination of… --- ## [Processing thermographic images](https://community.pix4d.com/t/processing-thermographic-images/34552)
**Author:** [@sgeyeuk](https://community.pix4d.com/u/sgeyeuk)\ **Replies:** 1\ **Last updated:** [August 10, 2026, 7:54pm UTC](https://community.pix4d.com/t/processing-thermographic-images/34552 "2026-08-10T19:54:41Z")
I currently use pix4d mapping to produce point clouds and pile volume data from photogrammetry and have found it perfect for that. More recently I am looking to move into offering thermography as one of the services I o… --- ## [Artificially Sharp Tree Canopy Boundaries in Orthomosaic](https://community.pix4d.com/t/artificially-sharp-tree-canopy-boundaries-in-orthomosaic/34655)
**Author:** [@pix4d25nesac](https://community.pix4d.com/u/pix4d25nesac)\ **Replies:** 0\ **Last updated:** [July 31, 2026, 9:11am UTC](https://community.pix4d.com/t/artificially-sharp-tree-canopy-boundaries-in-orthomosaic/34655 "2026-07-31T09:11:28Z")
Hi everyone, I’m facing an issue where tree canopies in my Pix4D orthomosaics have unnaturally sharp, artificial boundaries, almost as if parts of the canopy have been “cut and pasted” instead of blending naturally. I’… --- ## [Only 60% of images are calibrated.](https://community.pix4d.com/t/only-60-of-images-are-calibrated/34484)
**Author:** [@seongjunlee4473](https://community.pix4d.com/u/seongjunlee4473)\ **Replies:** 2\ **Last updated:** [July 15, 2026, 2:32pm UTC](https://community.pix4d.com/t/only-60-of-images-are-calibrated/34484 "2026-07-15T14:32:53Z")
Only about 60% of the images were calibrated. I’ve set frontal and lateral overlap of 80% and 70%, respectively in DJI RC. I think this setting is enough, but why this problem was occurred. I attached my Pix4D report,… --- ## [Pix4dMapper unable to start correctly (0xc0000142) Error](https://community.pix4d.com/t/pix4dmapper-unable-to-start-correctly-0xc0000142-error/34449)
**Author:** [@mark.robjant](https://community.pix4d.com/u/mark.robjant)\ **Replies:** 6\ **Last updated:** [June 17, 2026, 2:02pm UTC](https://community.pix4d.com/t/pix4dmapper-unable-to-start-correctly-0xc0000142-error/34449 "2026-06-17T14:02:41Z")
Hi, I am unable to start Pix4dmapper. It has worked for a number of years now and has just recently stopped working. When trying to open I receive an error “The application was unable to start correctly (0xc0000142) Clic… --- ## [Computer Tech Specs for Large Datasets](https://community.pix4d.com/t/computer-tech-specs-for-large-datasets/34494)
**Author:** [@ashley1](https://community.pix4d.com/u/ashley1)\ **Replies:** 1\ **Last updated:** [April 22, 2026, 5:18pm UTC](https://community.pix4d.com/t/computer-tech-specs-for-large-datasets/34494 "2026-04-22T17:18:08Z")
I’m looking for recommend technical specs for Pix4d Mapper for processing datasets over 3000 images upwards to 10,000 images. What is the practical Limit for Pix4d mapper in terms of number of images based on size of im… --- ## [Request for List of Recommended Workstation Specifications](https://community.pix4d.com/t/request-for-list-of-recommended-workstation-specifications/34480)
**Author:** [@msdcompliance](https://community.pix4d.com/u/msdcompliance)\ **Replies:** 0\ **Last updated:** [April 8, 2026, 10:11am UTC](https://community.pix4d.com/t/request-for-list-of-recommended-workstation-specifications/34480 "2026-04-08T10:11:11Z")
Hi, I’ve been trying to look for a Pix4D support email to send this query but so far I haven’t found any. Anyway, please let us know what is the recommended system specifications for Pix4Dmapper to process lidar / photo… --- ## [MicaSense RedEdge Dual - Histogram harmonization on .tif files broke channel mapping .](https://community.pix4d.com/t/micasense-rededge-dual-histogram-harmonization-on-tif-files-broke-channel-mapping/34479)
**Author:** [@sarafouad253](https://community.pix4d.com/u/sarafouad253)\ **Replies:** 1\ **Last updated:** [April 7, 2026, 7:37pm UTC](https://community.pix4d.com/t/micasense-rededge-dual-histogram-harmonization-on-tif-files-broke-channel-mapping/34479 "2026-04-07T19:37:26Z")
Hi everyone, I have a problem with channel mapping in Pix4D after performing histogram harmonization on my MicaSense RedEdge Dual images. Original workflow (worked fine): Acquired images with MicaSense RedEdge Dual c… --- ## [Pix4D Mapper Orthomosaic Missing Tiles](https://community.pix4d.com/t/pix4d-mapper-orthomosaic-missing-tiles/34456)
**Author:** [@jnielsen](https://community.pix4d.com/u/jnielsen)\ **Replies:** 1\ **Last updated:** [April 7, 2026, 7:20pm UTC](https://community.pix4d.com/t/pix4d-mapper-orthomosaic-missing-tiles/34456 "2026-04-07T19:20:33Z")
I recently processed aerial images captured using an RTK-enabled DJI Mavic 3M. The site is a restored beach in Half Moon Bay, CA, with some of the aerial images taken over the upland/beach areas and some taken over the w… --- ## [Pix4D will not open on Windows computer](https://community.pix4d.com/t/pix4d-will-not-open-on-windows-computer/34462)
**Author:** [@John\_Dunkle\_Jr](https://community.pix4d.com/u/John_Dunkle_Jr)\ **Replies:** 2\ **Last updated:** [March 31, 2026, 3:45pm UTC](https://community.pix4d.com/t/pix4d-will-not-open-on-windows-computer/34462 "2026-03-31T15:45:07Z")
When you click on the icon the program will not open. I thought maybe it was a Pix4d version issue so i upgraded to the newest version still get the same result. The program ran fine the week before and then the next day… --- ## [After updating to the latest Pix4DMapper, I can't change username.](https://community.pix4d.com/t/after-updating-to-the-latest-pix4dmapper-i-cant-change-username/34460)
**Author:** [@ken1](https://community.pix4d.com/u/ken1)\ **Replies:** 4\ **Last updated:** [March 17, 2026, 3:33pm UTC](https://community.pix4d.com/t/after-updating-to-the-latest-pix4dmapper-i-cant-change-username/34460 "2026-03-17T15:33:49Z")
I just upgraded Pix4Dmapper, but logged in under the wrong account and I’m not seeing a way to change that login info. Anyone know how I can back out and use the correct account? --- ## [Strange gradient across field in DSM on multispectral flight](https://community.pix4d.com/t/strange-gradient-across-field-in-dsm-on-multispectral-flight/34442)
**Author:** [@kajtek.zreda](https://community.pix4d.com/u/kajtek.zreda)\ **Replies:** 1\ **Last updated:** [March 9, 2026, 8:10pm UTC](https://community.pix4d.com/t/strange-gradient-across-field-in-dsm-on-multispectral-flight/34442 "2026-03-09T20:10:06Z")
The field is flat. DSM should be pretty uniform, but there is this gradient going across the width of the field making it look like there is a slope. I did it twice, slightly tweaking settings, with similar results both … --- ## [Pix4D field doesn't recognize the raster bands from an imported .tiff](https://community.pix4d.com/t/pix4d-field-doesnt-recognize-the-raster-bands-from-an-imported-tiff/34345)
**Author:** [@presano](https://community.pix4d.com/u/presano)\ **Replies:** 1\ **Last updated:** [March 9, 2026, 8:03pm UTC](https://community.pix4d.com/t/pix4d-field-doesnt-recognize-the-raster-bands-from-an-imported-tiff/34345 "2026-03-09T20:03:18Z")
Hi! When I import a multiespectral raster image using the “other maps” menu some bands are missing. I can only see Red, Green, Gray, Gray and alpha. In QGIS the bands appear correctly: Grenn, Red and NIR. How can I solv… --- ## [Only part of field calibrated in multispectral flight](https://community.pix4d.com/t/only-part-of-field-calibrated-in-multispectral-flight/34385)
**Author:** [@kajtek.zreda](https://community.pix4d.com/u/kajtek.zreda)\ **Replies:** 3\ **Last updated:** [February 24, 2026, 11:59pm UTC](https://community.pix4d.com/t/only-part-of-field-calibrated-in-multispectral-flight/34385 "2026-02-24T23:59:25Z")
The images that were calibrated were all in the same part of the field and produced a perfect-looking ortho and DSM, but only ~40% of the images were calibrated, leaving the rest of the field entirely blank. Reviewing th… --- ## [Settings for orthomosaic processing from GoPro](https://community.pix4d.com/t/settings-for-orthomosaic-processing-from-gopro/34395)
**Author:** [@anne.hartig](https://community.pix4d.com/u/anne.hartig)\ **Replies:** 1\ **Last updated:** [February 18, 2026, 10:35pm UTC](https://community.pix4d.com/t/settings-for-orthomosaic-processing-from-gopro/34395 "2026-02-18T22:35:10Z")
Hello, I am usually processing orthomosaics for further displacement/volume change analysis from UAV data with Pix4D mapper. I´ve now been trying to do the same from GoPro videos. I have several videos from a flight wit… --- ## [PIX4Dmapper crash during step 3](https://community.pix4d.com/t/pix4dmapper-crash-during-step-3/34387)
**Author:** [@Filip\_Spacek](https://community.pix4d.com/u/Filip_Spacek)\ **Replies:** 1\ **Last updated:** [February 12, 2026, 9:19pm UTC](https://community.pix4d.com/t/pix4dmapper-crash-during-step-3/34387 "2026-02-12T21:19:27Z")
Hello, I would like to ask for advice on why pix4d crashes during step 3. Luzna.log (3.2 MB) Thanks --- ## [Initial processing error](https://community.pix4d.com/t/initial-processing-error/32710)
**Author:** [@pakiina](https://community.pix4d.com/u/pakiina)\ **Replies:** 2\ **Last updated:** [January 26, 2026, 11:25pm UTC](https://community.pix4d.com/t/initial-processing-error/32710 "2026-01-26T23:25:26Z")
Hi Pix4D Community, I get this error message during the initial processing. Can anyone help me fix it. I am attaching a pic here. Thanks --- ## [How exactly does PIX4D Mapper produce a photogrammetric point cloud from UAV photos?](https://community.pix4d.com/t/how-exactly-does-pix4d-mapper-produce-a-photogrammetric-point-cloud-from-uav-photos/33059)
**Author:** [@scarlet.maguire](https://community.pix4d.com/u/scarlet.maguire)\ **Replies:** 3\ **Last updated:** [December 13, 2025, 1:37am UTC](https://community.pix4d.com/t/how-exactly-does-pix4d-mapper-produce-a-photogrammetric-point-cloud-from-uav-photos/33059 "2025-12-13T01:37:31Z")
I am using the photogrammetric point clouds, DTM and DSM produced in PIX4D Mapper as part of PhD research. It would be very helpful, and very fascinating, to know how exactly these point clouds, DSM and DTM are produced … --- ## [Upload to Cloud - Selection of Folder not possible](https://community.pix4d.com/t/upload-to-cloud-selection-of-folder-not-possible/34182)
**Author:** [@r.thissen](https://community.pix4d.com/u/r.thissen)\ **Replies:** 2\ **Last updated:** [November 21, 2025, 9:28am UTC](https://community.pix4d.com/t/upload-to-cloud-selection-of-folder-not-possible/34182 "2025-11-21T09:28:44Z")
When uploading to the cloud, from the Pix4Dmapper, in order to calculate in the cloud, it is not possible to select a folder or project to upload to. This becomes an issue, if I only have editor rights on the folder, ins… --- ## [First time user on a trial](https://community.pix4d.com/t/first-time-user-on-a-trial/34211)
**Author:** [@timothy.sheriff](https://community.pix4d.com/u/timothy.sheriff)\ **Replies:** 1\ **Last updated:** [November 14, 2025, 8:55pm UTC](https://community.pix4d.com/t/first-time-user-on-a-trial/34211 "2025-11-14T20:55:19Z")
We are trying process a large project in Detroit. Initial processing of the drone data is good, but when trying to put in our Plant coordinate system Survey points the site seams to move so far out of position that the … --- ## [Keypoint Matching Issues and Multiple Blocks](https://community.pix4d.com/t/keypoint-matching-issues-and-multiple-blocks/29058)
**Author:** [@levon](https://community.pix4d.com/u/levon)\ **Replies:** 7\ **Last updated:** [November 12, 2025, 4:43am UTC](https://community.pix4d.com/t/keypoint-matching-issues-and-multiple-blocks/29058 "2025-11-12T04:43:27Z")
Hello Team, I am currently processing a project in which we had 3 different flight missions. Flown at a 75 overlap at 200’ AGL. We are currently using a Zenmuse P1 35mm and M300 w RTK. I have tried processing the 2600+ … --- ## [Pix4dmapper Elevation Error](https://community.pix4d.com/t/pix4dmapper-elevation-error/33461)
**Author:** [@himalay.sharma](https://community.pix4d.com/u/himalay.sharma)\ **Replies:** 3\ **Last updated:** [November 7, 2025, 11:31pm UTC](https://community.pix4d.com/t/pix4dmapper-elevation-error/33461 "2025-11-07T23:31:25Z")
Hi Pix4D Community, I am using pix4dmapper version 4.4.12 I first processed the drone data in Pix4DMapper for volume calculation. Its quality report with raycloud snap. Maruti PP ERH\_report.pdf (1.9 MB) I kn… --- ## [Interpreting RMS error with GCP's](https://community.pix4d.com/t/interpreting-rms-error-with-gcps/4731)
**Author:** [@Bruno\_Machado](https://community.pix4d.com/u/Bruno_Machado)\ **Replies:** 8\ **Last updated:** [November 7, 2025, 5:52pm UTC](https://community.pix4d.com/t/interpreting-rms-error-with-gcps/4731 "2025-11-07T17:52:27Z")
Hello everyone I’m having an issue understanding the RMS error given in the Quality Report. My project has a GSD of ~5cm/pixels, 6 3D GCP’s marked on the RayClould and after processing it’s showing a mean RMS err… --- ## [Pix4d Mapping keeps crashing](https://community.pix4d.com/t/pix4d-mapping-keeps-crashing/34175)
**Author:** [@kwasurveying](https://community.pix4d.com/u/kwasurveying)\ **Replies:** 1\ **Last updated:** [October 28, 2025, 10:21pm UTC](https://community.pix4d.com/t/pix4d-mapping-keeps-crashing/34175 "2025-10-28T22:21:57Z")
Pix4d Mapping keeps crashing when our dataset exceeds 500 images. Any help is appreciated. Thanks! --- ## [모든 컴퓨터에서 로그아웃 해주세요.](https://community.pix4d.com/t/topic/34159)
**Author:** [@reable](https://community.pix4d.com/u/reable)\ **Replies:** 1\ **Last updated:** [October 21, 2025, 1:07pm UTC](https://community.pix4d.com/t/topic/34159 "2025-10-21T13:07:26Z")
사용 가능한 디바이스(들) 0/1 로 뜨면서 로그인이 mapper를 사용할 수 없습니다… 모든 컴퓨터에서 로그아웃 해주세요… --- ## [Failing to process data](https://community.pix4d.com/t/failing-to-process-data/34139)
**Author:** [@joe4](https://community.pix4d.com/u/joe4)\ **Replies:** 5\ **Last updated:** [October 9, 2025, 9:55pm UTC](https://community.pix4d.com/t/failing-to-process-data/34139 "2025-10-09T21:55:19Z")
Hi, I am having trouble processing a project. I am experiencing errors when going through steps 2 and 3. Is this an issue with not enough RAM in my machine? (I have 16GB) Here’s the end part of the log: … Processing:… --- ## [Surface Color Display Inconsistencies](https://community.pix4d.com/t/surface-color-display-inconsistencies/34122)
**Author:** [@jspink38](https://community.pix4d.com/u/jspink38)\ **Replies:** 9\ **Last updated:** [October 9, 2025, 7:22pm UTC](https://community.pix4d.com/t/surface-color-display-inconsistencies/34122 "2025-10-09T19:22:29Z")
I am having issues with displayed colors on created surfaces. The selected display color often does not display correctly, is completely wrong, or sometimes blanks out and leaves a black hole. The issue is pretty consist… [Next page](https://community.pix4d.com/c/pix4dmapper/questions-troubleshooting/92.md?page=1)