# PIX4Dcatch Questions/Troubleshooting **URL:** https://community.pix4d.com/c/pix4dcatch/pix4dcatchqt/94.md [Latest](https://community.pix4d.com/latest.md) · [Categories](https://community.pix4d.com/categories.md) · [Tags](https://community.pix4d.com/tags.md) --- ## [Utilisation des corrections NTRIP d'EMLID](https://community.pix4d.com/t/utilisation-des-corrections-ntrip-demlid/34669)
**Author:** [@fabien.detienne](https://community.pix4d.com/u/fabien.detienne)\ **Replies:** 0\ **Last updated:** [August 18, 2026, 11:24am UTC](https://community.pix4d.com/t/utilisation-des-corrections-ntrip-demlid/34669 "2026-08-18T11:24:28Z")
Bonjour, Je compte utiliser le service de correction d’EMLID mais je suis un peu perdu sur la configuration. Je suis en France, dans l’Ouest (Loire-Atlantique). J’utilise habituellement le Lambert 93 - zone 6 (CC47). C… --- ## [Error generating point cloud after capture](https://community.pix4d.com/t/error-generating-point-cloud-after-capture/34548)
**Author:** [@dz6071](https://community.pix4d.com/u/dz6071)\ **Replies:** 2\ **Last updated:** [July 9, 2026, 3:28pm UTC](https://community.pix4d.com/t/error-generating-point-cloud-after-capture/34548 "2026-07-09T15:28:36Z")
I am using an iPhone running the latest update of the app and phone software. I have tried several captures with the same issue. After any capture, when the file saves, it processes the point cloud and gives an error at … --- ## [Catch App LiDAR error](https://community.pix4d.com/t/catch-app-lidar-error/34518)
**Author:** [@perytonsurveys](https://community.pix4d.com/u/perytonsurveys)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 3:34pm UTC](https://community.pix4d.com/t/catch-app-lidar-error/34518 "2026-05-04T15:34:06Z")
I’ve just started receiving ‘LiDAR error, please restart’ errors popping up when conducting scans. This is new. LiDAR works in apple measure app so I’m guessing could be a bug or something? It’s happening every time. … --- ## [Exporting Projects to External Device](https://community.pix4d.com/t/exporting-projects-to-external-device/29987)
**Author:** [@jhawkins](https://community.pix4d.com/u/jhawkins)\ **Replies:** 2\ **Last updated:** [April 30, 2026, 4:31pm UTC](https://community.pix4d.com/t/exporting-projects-to-external-device/29987 "2026-04-30T16:31:31Z")
Hi, We are trying to export a project which we have broken into 5 parts. \[Iphone 15 pro all latest iOS & Catch App\] The projects range from 450 images to 2250 images and are broken down as follows: Part 1: 2717 imag… --- ## [Antenna Height / Altitude correction when using Pix4d Catch & viDoc](https://community.pix4d.com/t/antenna-height-altitude-correction-when-using-pix4d-catch-vidoc/34155)
**Author:** [@Camal\_Dharamdial](https://community.pix4d.com/u/Camal_Dharamdial)\ **Replies:** 2\ **Last updated:** [October 21, 2025, 11:00am UTC](https://community.pix4d.com/t/antenna-height-altitude-correction-when-using-pix4d-catch-vidoc/34155 "2025-10-21T11:00:24Z")
I’m having trouble getting accurate vertical elevation measurements when using a survey pole, and I’ve come across conflicting information regarding how to correctly set the Antenna Height / Altitude Correction. Accordi… --- ## [Floating License Management for Pix4Dcatch Pro](https://community.pix4d.com/t/floating-license-management-for-pix4dcatch-pro/33583)
**Author:** [@anschlei](https://community.pix4d.com/u/anschlei)\ **Replies:** 0\ **Last updated:** [June 5, 2025, 8:41am UTC](https://community.pix4d.com/t/floating-license-management-for-pix4dcatch-pro/33583 "2025-06-05T08:41:05Z")
Dear Pix4D Support, We and our customers use multiple RTK devices (Emlid RX) together with Pix4Dcatch Pro. In Pix4Dmatic and Pix4Dsurvey, we have the ability to remove users from a license if they are not actively using… --- ## [Brightest tablet](https://community.pix4d.com/t/brightest-tablet/33225)
**Author:** [@Rio\_Hondo\_GIS\_Progra](https://community.pix4d.com/u/Rio_Hondo_GIS_Progra)\ **Replies:** 1\ **Last updated:** [April 9, 2025, 7:38am UTC](https://community.pix4d.com/t/brightest-tablet/33225 "2025-04-09T07:38:32Z")
Tablets are difficult for to my aging eyes when in the direct sunlight especially with students looking along with me. Any suggestions for brightest tablet for use with tablet or any other camera. Using it to survey tide… --- ## [PIX4Dmatic Pix4Dcatch Templete](https://community.pix4d.com/t/pix4dmatic-pix4dcatch-templete/32509)
**Author:** [@Yu-Ching\_Lin](https://community.pix4d.com/u/Yu-Ching_Lin)\ **Replies:** 1\ **Last updated:** [January 27, 2025, 2:45pm UTC](https://community.pix4d.com/t/pix4dmatic-pix4dcatch-templete/32509 "2025-01-27T14:45:27Z")
Hi I was wondering how the template selected affects the results of the pix4dcatch acquisition. Can the support team provide some documents about the algorithm behind individual templates? We found that the template s… --- ## [Emlid RX Maße](https://community.pix4d.com/t/emlid-rx-masse/32619)
**Author:** [@sina.della-valentina](https://community.pix4d.com/u/sina.della-valentina)\ **Replies:** 1\ **Last updated:** [January 23, 2025, 2:07pm UTC](https://community.pix4d.com/t/emlid-rx-masse/32619 "2025-01-23T14:07:10Z")
Hallo, könnt ihr uns die indirekten Maße der Emlid-Antenne zum Iphone15 mitteilen? --- ## [Save Video](https://community.pix4d.com/t/save-video/32417)
**Author:** [@j.portolese](https://community.pix4d.com/u/j.portolese)\ **Replies:** 0\ **Last updated:** [December 13, 2024, 2:58pm UTC](https://community.pix4d.com/t/save-video/32417 "2024-12-13T14:58:16Z")
The advanced settings have a Save Video option. I slid it to yes and did a capture with my phone but don’t see it anywhere. I assume it’s saved to my phone somewhere? --- ## [Rotation and position ERROR in CATCH scan.](https://community.pix4d.com/t/rotation-and-position-error-in-catch-scan/32052)
**Author:** [@hakon](https://community.pix4d.com/u/hakon)\ **Replies:** 2\ **Last updated:** [October 25, 2024, 8:25am UTC](https://community.pix4d.com/t/rotation-and-position-error-in-catch-scan/32052 "2024-10-25T08:25:35Z")
Hi Been using Catch for nearly 1.5 years now, and i am very happy with the product! But recently one of the Vidocs I’m borrowing out is acting strange… In some way the rotation and Origo position is out of place, like… --- ## [PIX4Dcatch with EMLID RX kit requirements](https://community.pix4d.com/t/pix4dcatch-with-emlid-rx-kit-requirements/31904)
**Author:** [@erez.simon](https://community.pix4d.com/u/erez.simon)\ **Replies:** 1\ **Last updated:** [October 15, 2024, 10:50am UTC](https://community.pix4d.com/t/pix4dcatch-with-emlid-rx-kit-requirements/31904 "2024-10-15T10:50:14Z")
Hi, What is the minimum iPhone Pro max (with Lidar) that can be used with this kit? --- ## [License requirements for Vidoc](https://community.pix4d.com/t/license-requirements-for-vidoc/30811)
**Author:** [@andrew.flaws](https://community.pix4d.com/u/andrew.flaws)\ **Replies:** 1\ **Last updated:** [October 15, 2024, 10:46am UTC](https://community.pix4d.com/t/license-requirements-for-vidoc/30811 "2024-10-15T10:46:03Z")
Since the release of the new license types with Catch 2.0, does the Vidoc still work on a Standard license or do you need Professional? --- ## [Issues with RTK Fixed Position and AR Data on iPhone15 Pro with Pix4Dcatch v2.1.3](https://community.pix4d.com/t/issues-with-rtk-fixed-position-and-ar-data-on-iphone15-pro-with-pix4dcatch-v2-1-3/30795)
**Author:** [@Andy\_Deveney](https://community.pix4d.com/u/Andy_Deveney)\ **Replies:** 1\ **Last updated:** [October 15, 2024, 10:45am UTC](https://community.pix4d.com/t/issues-with-rtk-fixed-position-and-ar-data-on-iphone15-pro-with-pix4dcatch-v2-1-3/30795 "2024-10-15T10:45:34Z")
Since updating my iPhone15 Pro to Pix4Dcatch v2.1.3 this morning, I’ve been unable to obtain an RTK fixed position at my site. I’ve tried restarting the phone and the device multiple times, but the problem persists. Addi… --- ## [(may have fixed it) Redo cloud processing and error in processed data](https://community.pix4d.com/t/may-have-fixed-it-redo-cloud-processing-and-error-in-processed-data/31122)
**Author:** [@Kenley](https://community.pix4d.com/u/Kenley)\ **Replies:** 0\ **Last updated:** [September 10, 2024, 1:52pm UTC](https://community.pix4d.com/t/may-have-fixed-it-redo-cloud-processing-and-error-in-processed-data/31122 "2024-09-10T13:52:10Z")
(Update: I removed the pix4d cloud data and redoing processing now. Deleting the cloud data wont remove the orginal data on the phone, just had to reupload it. Will update results once complete) Need some help on redoi… --- ## [iPad Pro (Wi-Fi + Cellular)](https://community.pix4d.com/t/ipad-pro-wi-fi-cellular/15764)
**Author:** [@AirWrx](https://community.pix4d.com/u/AirWrx)\ **Replies:** 7\ **Last updated:** [August 12, 2024, 4:52pm UTC](https://community.pix4d.com/t/ipad-pro-wi-fi-cellular/15764 "2024-08-12T16:52:27Z")
Hi Pix4D Support, Does the Pix4Dcatch app benefit from the iPad Pro with Wi-Fi + Cellular model for remote outdoor captures as it has a built-in GPS/GNSS module? iPad Pro (Gen 2) with LiDAR iPad Pro (Wi-Fi + Cellular… --- ## [change to metric](https://community.pix4d.com/t/change-to-metric/30783)
**Author:** [@dronesbyair1](https://community.pix4d.com/u/dronesbyair1)\ **Replies:** 3\ **Last updated:** [July 30, 2024, 8:15am UTC](https://community.pix4d.com/t/change-to-metric/30783 "2024-07-30T08:15:12Z")
just trying to familiarise myself with the emlid catch system alls good on connection however the data comes back in imperial when collecting points and i cannot find a option to change to metric im connecting the rx to … --- ## [PIX4Dcatch now requires license for export???](https://community.pix4d.com/t/pix4dcatch-now-requires-license-for-export/27866)
**Author:** [@j.niles](https://community.pix4d.com/u/j.niles)\ **Replies:** 14\ **Last updated:** [July 2, 2024, 2:30pm UTC](https://community.pix4d.com/t/pix4dcatch-now-requires-license-for-export/27866 "2024-07-02T14:30:38Z")
Suddenly PIX4Dcatch is not letting us export photos from the application without a license! This comes as a huge surprise after having great success with the application previously. What license is needed? Support is no… --- ## [Orientation error caused by suspected GPS shift](https://community.pix4d.com/t/orientation-error-caused-by-suspected-gps-shift/30341)
**Author:** [@candrews](https://community.pix4d.com/u/candrews)\ **Replies:** 1\ **Last updated:** [June 7, 2024, 11:12am UTC](https://community.pix4d.com/t/orientation-error-caused-by-suspected-gps-shift/30341 "2024-06-07T11:12:23Z")
Hi there, I have recently being trying Pix4Dcatch on 3 different devices. Samsung S22 Ipad 10 Samsung Galaxy Tab A7 The S22 I have had no issues on the capture. The Ipad I have had a couple of issues where the GPS … --- ## [Select different camera sensors](https://community.pix4d.com/t/select-different-camera-sensors/29623)
**Author:** [@anthony.boverhuis](https://community.pix4d.com/u/anthony.boverhuis)\ **Replies:** 4\ **Last updated:** [March 27, 2024, 9:47am UTC](https://community.pix4d.com/t/select-different-camera-sensors/29623 "2024-03-27T09:47:39Z")
I am using a Samsung S23+. It has three photo sensors. A normal, zoom and wide. It appears the Pix4Dcatch is using the normal sensor. Its been my experience with Pix4Dmapper that a wider lens will yield better result… --- ## [Vidoc light - Pix4Dcatch](https://community.pix4d.com/t/vidoc-light-pix4dcatch/29458)
**Author:** [@antoine](https://community.pix4d.com/u/antoine)\ **Replies:** 3\ **Last updated:** [March 6, 2024, 11:45am UTC](https://community.pix4d.com/t/vidoc-light-pix4dcatch/29458 "2024-03-06T11:45:26Z")
Bonjour Pix, Le nouveau Vidoc light est sorti en février 2024. Pix4dCatch va-t-il être compatible avec ce modèle Light ? Merci pour votre réponse. Antoine --- ## [Importing Points/AR Feature](https://community.pix4d.com/t/importing-points-ar-feature/29131)
**Author:** [@esidronemap1](https://community.pix4d.com/u/esidronemap1)\ **Replies:** 2\ **Last updated:** [February 5, 2024, 6:41pm UTC](https://community.pix4d.com/t/importing-points-ar-feature/29131 "2024-02-05T18:41:13Z")
While testing the import points feature to use with the AR capabilities in Catch, the points were in a LABEL,Y,X,Z,… format and in the coordinate system for the point collection in US Ft. It appears that the import cor… --- ## [NAD 83](https://community.pix4d.com/t/nad-83/29029)
**Author:** [@gabriel.armas](https://community.pix4d.com/u/gabriel.armas)\ **Replies:** 0\ **Last updated:** [January 22, 2024, 7:23pm UTC](https://community.pix4d.com/t/nad-83/29029 "2024-01-22T19:23:16Z")
My basemap was collected using NAD83 (horiz), vertical datum (NAVD88), Geoid 18 (GR80) ellip hight, Zone 5 (Southern Cal, Los Angeles) Epoch 2017.50. In GIS I use EPSG: 2229 (NAD83 CA, Zone 5. I have been testing differe… --- ## [rotation and transformMatrix](https://community.pix4d.com/t/rotation-and-transformmatrix/28108)
**Author:** [@371064786](https://community.pix4d.com/u/371064786)\ **Replies:** 3\ **Last updated:** [January 4, 2024, 2:14pm UTC](https://community.pix4d.com/t/rotation-and-transformmatrix/28108 "2024-01-04T14:14:56Z")
When I was using pix4d, I wanted to export its scanning results for subsequent processing, but after exporting, I found that the transformMatrix recorded during the processing was inconsistent with the results I calculat… --- ## [External GNSS Antenna](https://community.pix4d.com/t/external-gnss-antenna/16488)
**Author:** [@kilian\_schneck](https://community.pix4d.com/u/kilian_schneck)\ **Replies:** 5\ **Last updated:** [January 4, 2024, 9:50am UTC](https://community.pix4d.com/t/external-gnss-antenna/16488 "2024-01-04T09:50:38Z")
Does Pix4Dcatch work with external GNSS antennas that overwrite the device location? If so, does it use the accuracy information provided? --- ## [While taking pictures, the screen is black](https://community.pix4d.com/t/while-taking-pictures-the-screen-is-black/28244)
**Author:** [@topojavi](https://community.pix4d.com/u/topojavi)\ **Replies:** 2\ **Last updated:** [December 27, 2023, 12:22pm UTC](https://community.pix4d.com/t/while-taking-pictures-the-screen-is-black/28244 "2023-12-27T12:22:22Z")
Hello, first of all, thank you for your help. I want to learn how to perform data collection with PIX4dcatch. I have installed it on a Samsung A23 5G (supposedly with Arcore). Inside the PIX4dcatch the camera does not … --- ## [PIX4Dcatch export](https://community.pix4d.com/t/pix4dcatch-export/28342)
**Author:** [@371064786](https://community.pix4d.com/u/371064786)\ **Replies:** 2\ **Last updated:** [November 24, 2023, 4:32pm UTC](https://community.pix4d.com/t/pix4dcatch-export/28342 "2023-11-24T16:32:46Z")
pix4dcatch doesn’t allow me to export all my data right now, even though I have a perpetual license for pix4dmapper!!! I noticed in the previous post that all licenses can be exported, but mine can’t. --- ## [Add information on geolocation accuracy of the capture in quality report](https://community.pix4d.com/t/add-information-on-geolocation-accuracy-of-the-capture-in-quality-report/28384)
**Author:** [@adrien.dufour1](https://community.pix4d.com/u/adrien.dufour1)\ **Replies:** 0\ **Last updated:** [November 13, 2023, 3:43pm UTC](https://community.pix4d.com/t/add-information-on-geolocation-accuracy-of-the-capture-in-quality-report/28384 "2023-11-13T15:43:10Z")
Hello, It’s possible in future to add a summary of RTK accuracies at capture positions with values and not just a figure with different colors (optimal, reduced, low) in the PIX4Dcloud quality report? It’s difficult to… --- ## [Pix4DCatch position angles](https://community.pix4d.com/t/pix4dcatch-position-angles/26856)
**Author:** [@agrobit](https://community.pix4d.com/u/agrobit)\ **Replies:** 1\ **Last updated:** [June 23, 2023, 4:04pm UTC](https://community.pix4d.com/t/pix4dcatch-position-angles/26856 "2023-06-23T16:04:31Z")
Hi all, I have sono questions regarding the angles that can be found in the \_gps folder inside a Pix4DCatch survey. I also premise that I have already read the article https://support.pix4d.com/hc/en-us/articles/2025589… --- ## [Bluetooth remote trigger](https://community.pix4d.com/t/bluetooth-remote-trigger/26119)
**Author:** [@ezearo](https://community.pix4d.com/u/ezearo)\ **Replies:** 1\ **Last updated:** [April 24, 2023, 12:20pm UTC](https://community.pix4d.com/t/bluetooth-remote-trigger/26119 "2023-04-24T12:20:10Z")
Is it possible to implement start and pause capture via Bluetooth camera shutter remote as this will greatly increase the speed and accuracy of high pole top captures? [Next page](https://community.pix4d.com/c/pix4dcatch/pix4dcatchqt/94.md?page=1)