# PIX4Dcloud Questions/Troubleshooting **URL:** https://community.pix4d.com/c/cloud/pix4dcloudqt/89.md [Latest](https://community.pix4d.com/latest.md) · [Categories](https://community.pix4d.com/categories.md) · [Tags](https://community.pix4d.com/tags.md) --- ## [Pix4Dcloud Release Notes](https://community.pix4d.com/t/pix4dcloud-release-notes/13970)
**Author:** [@Olivier\_Amblet](https://community.pix4d.com/u/Olivier_Amblet)\ **Replies:** 5\ **Last updated:** [November 5, 2020, 8:45am UTC](https://community.pix4d.com/t/pix4dcloud-release-notes/13970 "2020-11-05T08:45:49Z")
Pix4Dcloud and Pix4Dcloud Advanced Release Notes Dear users, We have decided to change the way the release notes will be published. From now on, please have a look at this support page which contains all of the re… --- ## [Visualisation Issue: DSM Color Grading not working in Pix4D Cloud Advanced (arbitrary, no CRS)](https://community.pix4d.com/t/visualisation-issue-dsm-color-grading-not-working-in-pix4d-cloud-advanced-arbitrary-no-crs/34517)
**Author:** [@drones6](https://community.pix4d.com/u/drones6)\ **Replies:** 4\ **Last updated:** [October 26, 2026, 2:52pm UTC](https://community.pix4d.com/t/visualisation-issue-dsm-color-grading-not-working-in-pix4d-cloud-advanced-arbitrary-no-crs/34517 "2026-10-26T14:52:07Z")
​Dear Support Team, ​I am reaching out regarding a visualization issue I’ve encountered when using a project with an arbitrary coordinate system (meters). ​The Workflow: ​I processed a model locally in Pix4Dmatic usin… --- ## [Incorrect Point Cloud results in Z-axis](https://community.pix4d.com/t/incorrect-point-cloud-results-in-z-axis/34472)
**Author:** [@nick3](https://community.pix4d.com/u/nick3)\ **Replies:** 1\ **Last updated:** [April 7, 2026, 7:36pm UTC](https://community.pix4d.com/t/incorrect-point-cloud-results-in-z-axis/34472 "2026-04-07T19:36:05Z")
Point cloud has returned accurate in the X and Y directions, but seems to be ‘stretched’ vertically in the Z direction by 1.75x when compared to our field measurements. --- ## [Volume measurement not working](https://community.pix4d.com/t/volume-measurement-not-working/28421)
**Author:** [@aleksandrs.kurjans](https://community.pix4d.com/u/aleksandrs.kurjans)\ **Replies:** 9\ **Last updated:** [March 26, 2026, 9:47am UTC](https://community.pix4d.com/t/volume-measurement-not-working/28421 "2026-03-26T09:47:53Z")
I am trying to measure volume of stockpiles in Cloud. Instruction looks easy, but when I press “calculate volume” the wheel keeps spinning for 20 minutes and nothing happens. I have scanned the stockpiles with P4M RTK a… --- ## [Cant Import Mesh to Cloud Account](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064)
**Author:** [@dronepilots](https://community.pix4d.com/u/dronepilots)\ **Replies:** 13\ **Last updated:** [December 4, 2025, 8:53am UTC](https://community.pix4d.com/t/cant-import-mesh-to-cloud-account/34064 "2025-12-04T08:53:56Z")
When I export a project from Matic to cloud the importation of the DSM, Ortho and Point Cloud work well. But it wont let me import the mesh and it comes up with the error below how do i solve this --- ## [Multiple Point Clouds in Pix4D Cloud + Gaussian Splats?](https://community.pix4d.com/t/multiple-point-clouds-in-pix4d-cloud-gaussian-splats/32924)
**Author:** [@paul2](https://community.pix4d.com/u/paul2)\ **Replies:** 4\ **Last updated:** [October 15, 2025, 7:03am UTC](https://community.pix4d.com/t/multiple-point-clouds-in-pix4d-cloud-gaussian-splats/32924 "2025-10-15T07:03:38Z")
Hello, I am looking at utilising Pix4D for visualising our point clouds datasets online (so our end users can view/interact), captured from both terrestrial and airborne sources (incl. LiDAR and SfM). I am therefore ke… --- ## [Why Do Pix4Dcloud Projects Fail During Point Cloud Generation on Large Image Sets?](https://community.pix4d.com/t/why-do-pix4dcloud-projects-fail-during-point-cloud-generation-on-large-image-sets/33771)
**Author:** [@benof](https://community.pix4d.com/u/benof)\ **Replies:** 2\ **Last updated:** [July 10, 2025, 8:50am UTC](https://community.pix4d.com/t/why-do-pix4dcloud-projects-fail-during-point-cloud-generation-on-large-image-sets/33771 "2025-07-10T08:50:22Z")
Hello I am facing repeated failures when trying to generate dense point clouds on Pix4Dcloud using large image sets (400+ images, high resolution). :upside\_down\_face:The initial steps (upload, calibration) complete suc… --- ## [Download 3d-mesh from PIX4Dcloud](https://community.pix4d.com/t/download-3d-mesh-from-pix4dcloud/33654)
**Author:** [@maal](https://community.pix4d.com/u/maal)\ **Replies:** 10\ **Last updated:** [July 23, 2025, 12:15pm UTC](https://community.pix4d.com/t/download-3d-mesh-from-pix4dcloud/33654 "2025-07-23T12:15:53Z")
Hello dear community, I just observed I cannot download a mesh anymore from the Cloud. I processed the project with Matic and uploaded all files from there, including mesh. The mesh can be seen in the cloud viewer, so … --- ## [Pix4d Cloud Change Capture Date](https://community.pix4d.com/t/pix4d-cloud-change-capture-date/30137)
**Author:** [@rpas2](https://community.pix4d.com/u/rpas2)\ **Replies:** 2\ **Last updated:** [June 11, 2025, 12:47pm UTC](https://community.pix4d.com/t/pix4d-cloud-change-capture-date/30137 "2025-06-11T12:47:13Z")
Pix4d Cloud Change Capture Date has not been working for us for the past week. When “Change Capture Date” is clicked the screen goes slightly dim but no option to change the date comes up. This has always worked fine for… --- ## [State Plane Coordinates with Scale Factors](https://community.pix4d.com/t/state-plane-coordinates-with-scale-factors/29821)
**Author:** [@survey11](https://community.pix4d.com/u/survey11)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 12:38pm UTC](https://community.pix4d.com/t/state-plane-coordinates-with-scale-factors/29821 "2025-06-11T12:38:17Z")
We’re having some issues with processing on sites with grid to ground scale factors applied to state plane coordinate systems. The plan scale factor results in roughly a 90 ft shift from state plan coordinates. This is c… --- ## [Mesure surface](https://community.pix4d.com/t/mesure-surface/29955)
**Author:** [@philippe.ferat251](https://community.pix4d.com/u/philippe.ferat251)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 11:24am UTC](https://community.pix4d.com/t/mesure-surface/29955 "2025-06-11T11:24:32Z")
Bonjour, La mesure de mes surfaces bug depuis quelques temps, je trace la surface de mon toit par exemple quand je bouge l’image ma surface bouge elle aussi et ne reste pas " collé " sur le toit. --- ## [Credit cost for uploading already processed results?](https://community.pix4d.com/t/credit-cost-for-uploading-already-processed-results/29989)
**Author:** [@erick.lopez](https://community.pix4d.com/u/erick.lopez)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 11:22am UTC](https://community.pix4d.com/t/credit-cost-for-uploading-already-processed-results/29989 "2025-06-11T11:22:01Z")
I have used Pix4D Cloud for a year, the ease of processing and quick sharing to whom may need project involvement, information, is great. :+1: Well, now the new CREDIT ECONOMY finally got me. I was on the image allowanc… --- ## [Sharing annotations/operations layer to cloud for client](https://community.pix4d.com/t/sharing-annotations-operations-layer-to-cloud-for-client/30110)
**Author:** [@andy1](https://community.pix4d.com/u/andy1)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 11:13am UTC](https://community.pix4d.com/t/sharing-annotations-operations-layer-to-cloud-for-client/30110 "2025-06-11T11:13:43Z")
I can’t share the annotations or operations layer to cloud for the client to look at. It will happily upload the ortho but not the areas the drone will be spraying. How do I get it to do this? Im using Pix4D Fields. Than… --- ## [Help Needed: Design Overlays Not Working in Pix4Dcloud](https://community.pix4d.com/t/help-needed-design-overlays-not-working-in-pix4dcloud/30731)
**Author:** [@dc6945560](https://community.pix4d.com/u/dc6945560)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 10:34am UTC](https://community.pix4d.com/t/help-needed-design-overlays-not-working-in-pix4dcloud/30731 "2025-06-11T10:34:09Z")
Hey everyone, I’m running into an issue with Pix4Dcloud and could use some help. I’ve been trying to use the design overlays feature, but for some reason, they’re not displaying correctly. The overlays appear to be fine… --- ## [Orthomosaic are a right location but can't measue on it](https://community.pix4d.com/t/orthomosaic-are-a-right-location-but-cant-measue-on-it/30853)
**Author:** [@lb1](https://community.pix4d.com/u/lb1)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 10:32am UTC](https://community.pix4d.com/t/orthomosaic-are-a-right-location-but-cant-measue-on-it/30853 "2025-06-11T10:32:48Z")
I’m new here and uploaded my first orthomosaic to cloud, ecerything looks fine, right geolocation, great resolution but when I’m trying to measure on it, ruler show 0.00m and I can’t measure anything. Orthomosaic genera… --- ## [Modifying the URL of a site share](https://community.pix4d.com/t/modifying-the-url-of-a-site-share/30998)
**Author:** [@sq3.pix4d](https://community.pix4d.com/u/sq3.pix4d)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 9:52am UTC](https://community.pix4d.com/t/modifying-the-url-of-a-site-share/30998 "2025-06-11T09:52:20Z")
Hello, After sharing a site in “cloud advanced” with two people, I’d like to stop sharing it with one person. It wouldn’t be a problem to change the URL, but how do I do it? Thanks a lot --- ## [Change the date](https://community.pix4d.com/t/change-the-date/31104)
**Author:** [@KIM\_YoungHoi](https://community.pix4d.com/u/KIM_YoungHoi)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 9:46am UTC](https://community.pix4d.com/t/change-the-date/31104 "2025-06-11T09:46:20Z")
If you change the shooting date to use the comparison function in Pix4Dcloud Advanced, the date will not be changed. No immediate execution of the changed date? --- ## [Issues with GCP Detection and Image Processing in Pix4DCloud Advanced](https://community.pix4d.com/t/issues-with-gcp-detection-and-image-processing-in-pix4dcloud-advanced/32100)
**Author:** [@mcecbim](https://community.pix4d.com/u/mcecbim)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 9:07am UTC](https://community.pix4d.com/t/issues-with-gcp-detection-and-image-processing-in-pix4dcloud-advanced/32100 "2025-06-11T09:07:02Z")
Hi, I am experiencing issues while processing images in Pix4DCloud Advanced. I am using a DJI Mini Mavic 3 Pro drone, controlled by the Dronelink app, to capture aerial images for my projects. Recently, I uploaded 221 … --- ## [How to download file for Autocad? PIX4D Cloud](https://community.pix4d.com/t/how-to-download-file-for-autocad-pix4d-cloud/32368)
**Author:** [@lazzaratonicolas](https://community.pix4d.com/u/lazzaratonicolas)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 7:58am UTC](https://community.pix4d.com/t/how-to-download-file-for-autocad-pix4d-cloud/32368 "2025-06-11T07:58:18Z")
I’m trying to import file .tif to Autocad dawnloaded from PIX 4D Cloud. They say the file is corrupt. I try to download it many times. --- ## [Processing very large areas](https://community.pix4d.com/t/processing-very-large-areas/32867)
**Author:** [@jp11](https://community.pix4d.com/u/jp11)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 7:41am UTC](https://community.pix4d.com/t/processing-very-large-areas/32867 "2025-06-11T07:41:27Z")
Hi Pix4Ders! I have a project I need to map roughly 45sq kms. A total perimiter of aprox 115 kms. They need a pretty simple 2D ortho processed with vaugly acurate GIS positioning. (to the meter is sufficient so wont be … --- ## [Cloud Advanced Design Overlay issues](https://community.pix4d.com/t/cloud-advanced-design-overlay-issues/33376)
**Author:** [@karinck](https://community.pix4d.com/u/karinck)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 7:21am UTC](https://community.pix4d.com/t/cloud-advanced-design-overlay-issues/33376 "2025-06-11T07:21:43Z")
Having issues overlaying a drawing with a design overlay. I have 7 other overlays that worked without a problem. I have tried multiple file types(PDF, JPEG, PNG) of the same drawings. When it comes to scaling and rotat… --- ## [Edit Point Cloud](https://community.pix4d.com/t/edit-point-cloud/32589)
**Author:** [@waysandmeans](https://community.pix4d.com/u/waysandmeans)\ **Replies:** 1\ **Last updated:** [February 7, 2025, 3:36pm UTC](https://community.pix4d.com/t/edit-point-cloud/32589 "2025-02-07T15:36:07Z")
Hello. Using Pix4dCloud, I would like to edit the results of the point cloud to delete sensitive site information before I share the results (I would like to delete buildings, or to make these not visible in the shared r… --- ## [Poor quality upload from Matic.](https://community.pix4d.com/t/poor-quality-upload-from-matic/30594)
**Author:** [@mike7](https://community.pix4d.com/u/mike7)\ **Replies:** 2\ **Last updated:** [July 8, 2024, 8:44pm UTC](https://community.pix4d.com/t/poor-quality-upload-from-matic/30594 "2024-07-08T20:44:08Z")
The quality and resolution of orthos and 3D meshes is significantly impacted when uploaded from a processed project in Pix4dMatic. Is there any way to improve the quality of a hosted project? Roof lines, facades, resolut… --- ## [Center Map default view for share links](https://community.pix4d.com/t/center-map-default-view-for-share-links/30450)
**Author:** [@raphael](https://community.pix4d.com/u/raphael)\ **Replies:** 1\ **Last updated:** [June 19, 2024, 10:02am UTC](https://community.pix4d.com/t/center-map-default-view-for-share-links/30450 "2024-06-19T10:02:30Z")
Hey folks, We are using Pix4DCloud to share interactive orthomosaic maps with our clients, but something that’s causing us frustration and our clients confusion is the default map view - it’s zoomed out too far i.e. fro… --- ## [Difference between GCP's and Ortho](https://community.pix4d.com/t/difference-between-gcps-and-ortho/29214)
**Author:** [@sdprelipceanu](https://community.pix4d.com/u/sdprelipceanu)\ **Replies:** 7\ **Last updated:** [April 19, 2024, 8:06am UTC](https://community.pix4d.com/t/difference-between-gcps-and-ortho/29214 "2024-04-19T08:06:53Z")
Hi, I have a problem in Pix4DCloud. After processing the GCP’s are not in the right position or ortho image is not in the right position, I don’t know. I attached the Quality report and processing\_task. Thank you. pr… --- ## [Max points](https://community.pix4d.com/t/max-points/29797)
**Author:** [@jukka.haivala](https://community.pix4d.com/u/jukka.haivala)\ **Replies:** 1\ **Last updated:** [April 9, 2024, 3:22pm UTC](https://community.pix4d.com/t/max-points/29797 "2024-04-09T15:22:12Z")
Hi! Is there maximum ammount of points that pix4dcloud could show? Because in the viewer settings the slider goes only up to 20,00 millions points. Or does that mean how many points it shows in the current view? --- ## [Design overlays not working](https://community.pix4d.com/t/design-overlays-not-working/28125)
**Author:** [@Christopher\_Baze](https://community.pix4d.com/u/Christopher_Baze)\ **Replies:** 4\ **Last updated:** [April 9, 2024, 12:45pm UTC](https://community.pix4d.com/t/design-overlays-not-working/28125 "2024-04-09T12:45:03Z")
There is no option to add a design overlay. Did the add overlay tool move? Where to? --- ## [share](https://community.pix4d.com/t/share/29677)
**Author:** [@drones4](https://community.pix4d.com/u/drones4)\ **Replies:** 1\ **Last updated:** [March 28, 2024, 11:31am UTC](https://community.pix4d.com/t/share/29677 "2024-03-28T11:31:57Z")
¿Alguien más está de acuerdo en que compartir las URL de los proyectos con los miembros de su equipo está bien, pero debería poder cambiar la URL? Cuando un miembro termina su trabajo y no queremos que siga teniendo acce… --- ## [How to get a PIX4Dengine Cloud API client ID and secret](https://community.pix4d.com/t/how-to-get-a-pix4dengine-cloud-api-client-id-and-secret/29633)
**Author:** [@abhishek.bhargava](https://community.pix4d.com/u/abhishek.bhargava)\ **Replies:** 1\ **Last updated:** [March 25, 2024, 11:36am UTC](https://community.pix4d.com/t/how-to-get-a-pix4dengine-cloud-api-client-id-and-secret/29633 "2024-03-25T11:36:23Z")
how do I get the API Secret and API Key? And, can I send a POST request to this volume API using python? --- ## [APIs calculate volume](https://community.pix4d.com/t/apis-calculate-volume/8708)
**Author:** [@Sky\_Futures](https://community.pix4d.com/u/Sky_Futures)\ **Replies:** 6\ **Last updated:** [February 29, 2024, 12:10pm UTC](https://community.pix4d.com/t/apis-calculate-volume/8708 "2024-02-29T12:10:33Z")
Hello. I have this needed: calculate a volume about a Pix4DMapper project. We are using the Pix4D APIs to create and run a project on Pix4DMapper cloud. My question is: is there some APIs to upload a .geojson file a… [Next page](https://community.pix4d.com/c/cloud/pix4dcloudqt/89.md?page=1)